Previous incidents
Degraded Service - Some transactions are failing
Resolved Oct 31, 2025 at 2:48pm UTC
We believe the fix is working and we haven´t seen any new examples, the team will continue to monitor during the day.
5 previous updates
Altron is down
Resolved Oct 24, 2025 at 11:14am UTC
Altron recovered.
1 previous update
Altron is down
Resolved Oct 23, 2025 at 9:48pm UTC
Altron recovered.
1 previous update
Global payments timeouts
Resolved Oct 23, 2025 at 5:00am UTC
We're currently not experiencing any timeouts. The issue has recovered.
1 previous update
Altron, emerchantpay, and 3 other services are down
Resolved Oct 20, 2025 at 6:04pm UTC
Lloyds and Paystrax recovered.
5 previous updates
Transactions Impacted | AWS Degraded
Resolved Oct 20, 2025 at 9:22am UTC
Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up.
3 previous updates
Teya is down
Resolved Oct 18, 2025 at 3:07pm UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Oct 11, 2025 at 12:39pm UTC
Altron recovered.
1 previous update
Teya is down
Resolved Oct 8, 2025 at 7:10am UTC
Teya (Saltpay) recovered.
1 previous update
EVO is down
Resolved Oct 6, 2025 at 8:09am UTC
EVO recovered.
1 previous update
Transactions History isn't showing some transactions
Resolved Sep 29, 2025 at 2:58pm UTC
All transactions have been ingested and the Transactions Analytics service continues to work as normal. The fix was successful and the team will continue to monitor.
3 previous updates
Teya is down
Resolved Sep 26, 2025 at 1:48am UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Sep 22, 2025 at 2:14am UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Sep 6, 2025 at 1:39pm UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Aug 20, 2025 at 11:36am UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Aug 3, 2025 at 6:30am UTC
Teya (Saltpay) recovered.
1 previous update