Previous incidents

October 2025
Oct 31, 2025
1 incident

Degraded Service - Some transactions are failing

Degraded

Resolved Oct 31, 2025 at 2:48pm UTC

We believe the fix is working and we haven“t seen any new examples, the team will continue to monitor during the day.

5 previous updates

Oct 24, 2025
1 incident

Altron is down

Downtime

Resolved Oct 24, 2025 at 11:14am UTC

Altron recovered.

1 previous update

Oct 23, 2025
1 incident

Altron is down

Downtime

Resolved Oct 23, 2025 at 9:48pm UTC

Altron recovered.

1 previous update

Oct 22, 2025
1 incident

Global payments timeouts

Degraded

Resolved Oct 23, 2025 at 5:00am UTC

We're currently not experiencing any timeouts. The issue has recovered.

1 previous update

Oct 20, 2025
2 incidents

Altron, emerchantpay, and 3 other services are down

Downtime

Resolved Oct 20, 2025 at 6:04pm UTC

Lloyds and Paystrax recovered.

5 previous updates

Transactions Impacted | AWS Degraded

Degraded

Resolved Oct 20, 2025 at 9:22am UTC

Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up.

3 previous updates

Oct 18, 2025
1 incident

Teya is down

Downtime

Resolved Oct 18, 2025 at 3:07pm UTC

Teya (Saltpay) recovered.

1 previous update

Oct 11, 2025
1 incident

Altron is down

Downtime

Resolved Oct 11, 2025 at 12:39pm UTC

Altron recovered.

1 previous update

Oct 08, 2025
1 incident

Teya is down

Downtime

Resolved Oct 8, 2025 at 7:10am UTC

Teya (Saltpay) recovered.

1 previous update

Oct 06, 2025
1 incident

EVO is down

Downtime

Resolved Oct 6, 2025 at 8:09am UTC

EVO recovered.

1 previous update