Previous incidents

Teya (Saltpay) recovered.

We've mitigated the elevated load that was affecting the analytics database. Dashboards and queries have been operating normally since 10:10 UTC. We're continuing to monitor the service closely and do not anticipate further impact.

Teya (Saltpay) recovered.

Teya (Saltpay) recovered.

We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connecti...

Dear Partner,

During our investigation, we received a report from the processing partner that they had deployed an erroneous change today that caused interruptions in Mastercard transactions. The processing partner has now rolled back their erroneous change. Transactions appear to be processing normally at this time. We will continue to monitor.

The erroneous change was in place between 9:15:45h and 9:54:03h UTC. The Mastercard transactions attempted during that period were declined and...

Teya (Saltpay) recovered.

Teya (Saltpay) recovered.

Teya (Saltpay) recovered.

Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants.
Our team will continue to Monitor for any fallbacks.

The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants.

Feel free to contact our support team for any queries or concerns at support@handpoint.com

Teya (Saltpay) recovered.