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Degraded

Analytics: Performance degradation

May 18 at 09:44am UTC
Affected services
Handpoint Transaction Feed API

Resolved
May 18 at 10:16am UTC

We've mitigated the elevated load that was affecting the analytics database. Dashboards and queries have been operating normally since 10:10 UTC. We're continuing to monitor the service closely and do not anticipate further impact.

Created
May 18 at 09:44am UTC

We are currently seeing a sustained spike in CPU utilization on the analytics database cluster. This may lead to slower‑than‑normal query performance and delays in analytics dashboards. Our engineering team is actively investigating the root cause and working on mitigation.