Previous incidents
Handpoint online/Card Not Present Gateway is down
Resolved Oct 26, 2023 at 2:38pm UTC
Handpoint online/Card Not Present Gateway recovered.
1 previous update
Altron is down
Resolved Oct 25, 2023 at 7:11am UTC
Altron recovered.
1 previous update
Teya is down
Resolved Oct 23, 2023 at 3:22am UTC
Teya (Saltpay) recovered.
1 previous update
Interac and TNS are down
Resolved Oct 22, 2023 at 6:17pm UTC
Interac and TNS recovered.
5 previous updates
Handpoint Payments app API is down
Resolved Oct 19, 2023 at 3:03pm UTC
Handpoint Payments app API recovered.
1 previous update
Teya is down
Resolved Oct 12, 2023 at 12:25am UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Oct 9, 2023 at 9:26pm UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Sep 27, 2023 at 6:04pm UTC
Altron recovered.
3 previous updates
EVO is down
Resolved Sep 26, 2023 at 6:15pm UTC
EVO recovered.
5 previous updates
Altron is down
Resolved Sep 25, 2023 at 8:24pm UTC
Altron recovered.
1 previous update
Handpoint has identified connection errors with the 3-D Secure service for Visa
Resolved Sep 21, 2023 at 9:02am UTC
Handpoint can confirm that connections with the 3-D Secure service for Visa have returned to normal.
1 previous update
Teya is down
Resolved Sep 20, 2023 at 10:47am UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Sep 14, 2023 at 12:51pm UTC
Altron recovered.
3 previous updates
WebSocket client API
Resolved Sep 6, 2023 at 4:12pm UTC
We have decided to migrate the Cloud API service to another server cluster provided by the same websocket provider which has not experienced any issues in the past year. It should improve the stability of the cloud API moving forward.
Our recommendation, if merchants experience connectivity problems, is to perform a restart on both the reader and the POS. This will completely resolve the connectivity issues.
1 previous update
Teya is down
Resolved Sep 6, 2023 at 1:32am UTC
Teya (Saltpay) recovered.
1 previous update
Websockets issues
Resolved Sep 5, 2023 at 10:57pm UTC
We can confirm that the issue has been resolved and that cloud transactions can be processed normally.
1 previous update
Teya is down
Resolved Sep 5, 2023 at 1:13am UTC
Teya (Saltpay) recovered.
1 previous update
Teya is down
Resolved Sep 2, 2023 at 10:27am UTC
Teya (Saltpay) recovered.
1 previous update