Previous incidents
Altron is down
Resolved Sep 27 at 06:04pm UTC
Altron recovered.
3 previous updates
EVO is down
Resolved Sep 26 at 06:15pm UTC
EVO recovered.
5 previous updates
Altron is down
Resolved Sep 25 at 08:24pm UTC
Altron recovered.
1 previous update
Handpoint has identified connection errors with the 3-D Secure service for Visa
Resolved Sep 21 at 09:02am UTC
Handpoint can confirm that connections with the 3-D Secure service for Visa have returned to normal.
1 previous update
Teya (Saltpay) is down
Resolved Sep 20 at 10:47am UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Sep 14 at 12:51pm UTC
Altron recovered.
3 previous updates
WebSocket client API
Resolved Sep 06 at 04:12pm UTC
We have decided to migrate the Cloud API service to another server cluster provided by the same websocket provider which has not experienced any issues in the past year. It should improve the stability of the cloud API moving forward.
Our recommendation, if merchants experience connectivity problems, is to perform a restart on both the reader and the POS. This will completely resolve the connectivity issues.
1 previous update
Teya (Saltpay) is down
Resolved Sep 06 at 01:32am UTC
Teya (Saltpay) recovered.
1 previous update
Websockets issues
Resolved Sep 05 at 10:57pm UTC
We can confirm that the issue has been resolved and that cloud transactions can be processed normally.
1 previous update
Teya (Saltpay) is down
Resolved Sep 05 at 01:13am UTC
Teya (Saltpay) recovered.
1 previous update
Teya (Saltpay) is down
Resolved Sep 02 at 10:27am UTC
Teya (Saltpay) recovered.
1 previous update
Some services are down
Resolved Aug 02 at 01:24pm UTC
Primary route works, secondary on is under investigation. Transactions are not affected.