Previous incidents
Teya (Saltpay) is down
Resolved Sep 18 at 06:36pm UTC
Teya (Saltpay) recovered.
1 previous update
Teya (Saltpay) is down
Resolved Sep 17 at 12:55am UTC
Teya (Saltpay) recovered.
1 previous update
Teya (Saltpay) is down
Resolved Sep 14 at 10:45am UTC
Teya (Saltpay) recovered.
1 previous update
Amex Direct, EmerchantPay, and 3 other services are down
Resolved Sep 12 at 10:45am UTC
EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered.
11 previous updates
Partial REST API outage
Resolved Sep 08 at 06:30pm UTC
The partial outage affecting our REST API, caused by an issue with our WebSocket provider, has now been fully resolved. All services are back online.
Please note that affected devices may need to be restarted to restore full functionality.
Altron is down
Resolved Sep 04 at 09:09pm UTC
Altron recovered.
1 previous update
Altron is down
Resolved Sep 03 at 09:15pm UTC
Altron recovered.
1 previous update
Teya (Saltpay) is down
Resolved Aug 30 at 02:11pm UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Aug 27 at 03:54pm UTC
Altron recovered.
1 previous update
Teya (Saltpay) is down
Resolved Aug 23 at 02:18am UTC
Teya (Saltpay) recovered.
1 previous update
Interac and TNS are down
Resolved Aug 20 at 09:25am UTC
Interac and TNS recovered.
1 previous update
Altron is down
Resolved Aug 17 at 06:23pm UTC
Altron recovered.
1 previous update
TMS and Cloud API service degraded
Resolved Aug 12 at 05:23pm UTC
Handpoint has resolved the degradation that was impacting some users of the Handpoint payments application. Your merchants should be able to begin transacting again, either with cloud or standalone integrations. They may need to re-start the Payments application on the terminal. Transaction results will be available in their terminal application. If your merchants are still experiencing issues, please contact support@handpoint
In addition, integrators can use Get TXN Status or the TXN Feed AP...
1 previous update
Altron is down
Resolved Jul 09 at 09:39am UTC
Altron recovered.
1 previous update
Altron is down
Resolved Jul 08 at 09:07pm UTC
Altron recovered.
1 previous update
Amex Direct is down
Resolved Jul 05 at 05:15am UTC
Amex Direct recovered.
1 previous update
Altron and Teya (Saltpay) are down
Resolved Jul 04 at 09:24pm UTC
Altron recovered.
5 previous updates
Teya (Saltpay) is down
Resolved Jul 01 at 01:32am UTC
Teya (Saltpay) recovered.
3 previous updates