Previous incidents
Degraded Service - Some transactions are failing
Resolved Oct 31 at 02:48pm UTC
We believe the fix is working and we haven´t seen any new examples, the team will continue to monitor during the day.
5 previous updates
Altron is down
Resolved Oct 24 at 11:14am UTC
Altron recovered.
1 previous update
Altron is down
Resolved Oct 23 at 09:48pm UTC
Altron recovered.
1 previous update
Global payments timeouts
Resolved Oct 23 at 05:00am UTC
We're currently not experiencing any timeouts. The issue has recovered.
1 previous update
Altron, emerchantpay, and 3 other services are down
Resolved Oct 20 at 06:04pm UTC
Lloyds and Paystrax recovered.
5 previous updates
Transactions Impacted | AWS Degraded
Resolved Oct 20 at 09:22am UTC
Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up.
3 previous updates
Teya (Saltpay) is down
Resolved Oct 18 at 03:07pm UTC
Teya (Saltpay) recovered.
1 previous update
Altron is down
Resolved Oct 11 at 12:39pm UTC
Altron recovered.
1 previous update
Teya (Saltpay) is down
Resolved Oct 08 at 07:10am UTC
Teya (Saltpay) recovered.
1 previous update
EVO is down
Resolved Oct 06 at 08:09am UTC
EVO recovered.
1 previous update
Transactions History isn't showing some transactions
Resolved Sep 29 at 02:58pm UTC
All transactions have been ingested and the Transactions Analytics service continues to work as normal. The fix was successful and the team will continue to monitor.
3 previous updates
Teya (Saltpay) is down
Resolved Sep 26 at 01:48am UTC
Teya (Saltpay) recovered.
1 previous update
Teya (Saltpay) is down
Resolved Sep 22 at 02:14am UTC
Teya (Saltpay) recovered.
1 previous update
Teya (Saltpay) is down
Resolved Sep 06 at 01:39pm UTC
Teya (Saltpay) recovered.
1 previous update