Incidents reported on status page for Handpoint https://status.handpoint.com/ https://d1lppblt9t2x15.cloudfront.net/logos/856c40f8fc1f2731dbc2b4fa58d17e10.png https://status.handpoint.com/ en https://status.handpoint.com/incident/1009929 Wed, 12 Aug 2026 20:41:12 -0000 https://status.handpoint.com/incident/1009929#6c5ac82d4ebe735877866916447ddad3f67e684eb89ecc9b2ab3b42c5594e675 Altron recovered. https://status.handpoint.com/incident/1009929 Wed, 12 Aug 2026 20:29:19 -0000 https://status.handpoint.com/incident/1009929#90e11c73d342b508c57fb78173ac83b417a996a5fa82f06f7955d949afdc2053 Altron went down. https://status.handpoint.com/incident/992462 Sun, 02 Aug 2026 05:35:10 -0000 https://status.handpoint.com/incident/992462#e56abd0987be9f9a27532563648b79225c956d1cbb1cf1d7b8da1a8a9ad377e7 Altron recovered. https://status.handpoint.com/incident/992462 Sun, 02 Aug 2026 05:07:08 -0000 https://status.handpoint.com/incident/992462#bd21ee01e3b90acf6d674057fb42f63799a4435dc0436af3b91aa7ed85ed36f0 Altron went down. https://status.handpoint.com/incident/991849 Sat, 01 Aug 2026 09:43:07 -0000 https://status.handpoint.com/incident/991849#5265fe05761e55e0a1d510b978b9a581b5e6cf1433e13f7451906ba30689b776 Altron recovered. https://status.handpoint.com/incident/991849 Sat, 01 Aug 2026 09:20:10 -0000 https://status.handpoint.com/incident/991849#db98f8e42057345eea069e30dbbdf1fbaeb004a0cd923d0d2e1992087d91bc81 Altron went down. https://status.handpoint.com/incident/986627 Thu, 30 Jul 2026 05:26:06 -0000 https://status.handpoint.com/incident/986627#28ef3b654373a9c2338891cc44f3cfef37dbd551b0b537407758b25039a5f9a5 Altron recovered. https://status.handpoint.com/incident/986627 Thu, 30 Jul 2026 05:07:15 -0000 https://status.handpoint.com/incident/986627#7b1a8a16162adb433687e4ad26f3419c23b50a86ada0d2c76815728fbb7d8b8c Altron went down. https://status.handpoint.com/incident/940450 Wed, 01 Jul 2026 19:54:23 -0000 https://status.handpoint.com/incident/940450#5e1930412ac0a0f8a6e2c62d792a9752c17b931df5e9bed14060daf0a47c1690 Altron recovered. https://status.handpoint.com/incident/940450 Wed, 01 Jul 2026 19:52:20 -0000 https://status.handpoint.com/incident/940450#991ccc0c64df8578d067fd41fb5b1a1bf0f6ca0d8025d75c6dee75a79c0c83ea Altron went down. https://status.handpoint.com/incident/940450 Wed, 01 Jul 2026 11:16:13 -0000 https://status.handpoint.com/incident/940450#001595235df063446e7c91f4158da720c635c2b4648328c1ca4da2567d6d7f6a Altron recovered. https://status.handpoint.com/incident/940450 Wed, 01 Jul 2026 11:14:10 -0000 https://status.handpoint.com/incident/940450#38953862f97d4b614d8ae5c15847762afc36547a2e5eea68039a293a2ce52d0c Altron went down. https://status.handpoint.com/incident/933506 Wed, 24 Jun 2026 14:01:17 -0000 https://status.handpoint.com/incident/933506#2ebb74b76295d6e88a9f962b4f55794caa2c0b82874bca3be0c8883624db34e8 Altron recovered. https://status.handpoint.com/incident/933506 Wed, 24 Jun 2026 13:50:16 -0000 https://status.handpoint.com/incident/933506#f67367e452e2270170003061a26fccd03985ce591fbe3d53c1d67421e6a5a568 Altron went down. https://status.handpoint.com/incident/905441 Tue, 26 May 2026 08:25:52 -0000 https://status.handpoint.com/incident/905441#0c1638260ad291dbfe521e973ffe2012f82dd4a22c8c29c59b061377add3c47d Interac and TNS recovered. https://status.handpoint.com/incident/905441 Tue, 26 May 2026 08:23:53 -0000 https://status.handpoint.com/incident/905441#622187eea665dd34453117bab5be1b78783a2c3394423c3d385e63a82fe59ba6 Interac and TNS went down. https://status.handpoint.com/incident/883556 Wed, 29 Apr 2026 20:04:05 -0000 https://status.handpoint.com/incident/883556#41f08055dcab976120c1fc59e2ccf9156262a1fa98061c8b43d9be393772a761 Altron recovered. https://status.handpoint.com/incident/883556 Wed, 29 Apr 2026 20:03:08 -0000 https://status.handpoint.com/incident/883556#b9dbc836865c7d8acfe09d02208328d79da7cb1f3f0f19d6f8e5c8e67fd5d22e Altron went down. https://status.handpoint.com/incident/878855 Fri, 24 Apr 2026 12:05:00 -0000 https://status.handpoint.com/incident/878855#4fa15666bc216e50aa54b2e8dab473477a8cf69fbf297bc28ddb444ef104811f Update: We have successfully restored connectivity to the Omnipay/Fiserv VPN tunnels. Our records indicate that transaction processing returned to normal levels as of 11:56:15 UTC. Our engineering team has confirmed that all communication channels are stable; however, we will continue to monitor the service closely for the next few hours to ensure continued performance. We apologize for the disruption and appreciate your patience. https://status.handpoint.com/incident/878855 Fri, 24 Apr 2026 11:29:00 -0000 https://status.handpoint.com/incident/878855#4cab6abd6ad75f1e1a8e1f5fe45cfa56bd48deb0a104f6807266673950252a88 We are currently investigating a service disruption affecting transactions processed through Omnipay/Fiserv. Our monitoring systems indicate that VPN communication channels are down, resulting in 408 Error connecting to authorization provider errors. Our engineering team is working closely with the acquirer and our infrastructure partners to restore connectivity as a matter of priority. We will provide further updates as more information becomes available. https://status.handpoint.com/incident/878855 Fri, 24 Apr 2026 10:52:45 -0000 https://status.handpoint.com/incident/878855#203e4648ef8fbe0d6c1b02908f724b0f9b35717e9d17d481bafc78f05e311e20 emerchantpay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/877803 Thu, 23 Apr 2026 03:59:16 -0000 https://status.handpoint.com/incident/877803#aa13916570e83a29d24145feef811d6f343d2894a73908da5a0fd07ab9405407 Worldpay/Vantiv recovered. https://status.handpoint.com/incident/877803 Thu, 23 Apr 2026 03:53:08 -0000 https://status.handpoint.com/incident/877803#2753c2268b2e102a061fd2f4fcf4af307897365b2fdb801e27909eca7b8b5375 Worldpay/Vantiv went down. https://status.handpoint.com/incident/870412 Mon, 13 Apr 2026 07:43:00 -0000 https://status.handpoint.com/incident/870412#6eebb3ce1a677f56f2ebefa1ac861cff869b4eb7afe2aa7abb0ed837ef94cfba TMS Analytics is now fully operational and showing the history of processed transactions. We apologize for any inconvenience. https://status.handpoint.com/incident/870412 Mon, 13 Apr 2026 07:11:00 -0000 https://status.handpoint.com/incident/870412#970f6aef9873cf7a2e459f67f1956bcc5b8efbae2e725de286af71ee64753937 We are currently investigating an issue where TMS Analytics is failing to load the list of processed transactions. Our engineering team is working to restore service as quickly as possible. Note this is NOT affecting transaction processing nor transactionFeed API. https://status.handpoint.com/incident/870002 Sun, 12 Apr 2026 17:51:11 -0000 https://status.handpoint.com/incident/870002#bb54be123ccfa4db84806e3df1357d9cb075d1072758ec8c7acc15f174fbc2f9 Handpoint Transaction Feed API recovered. https://status.handpoint.com/incident/870002 Sun, 12 Apr 2026 17:46:05 -0000 https://status.handpoint.com/incident/870002#b2cd7c55315d835f311e7fe89de6f23311ad2e49a99df7db056daf47377113aa Handpoint Transaction Feed API went down. https://status.handpoint.com/incident/868583 Fri, 10 Apr 2026 08:22:00 -0000 https://status.handpoint.com/incident/868583#639c619c328f2d3b003f63f6452b4fdaeaee09c2a019330734d84cbb5cf52bb5 The issue affecting TMS Analytics has been resolved, and the list of processed transactions is now loading correctly. We apologize for the disruption and appreciate your patience while we worked through this https://status.handpoint.com/incident/868583 Fri, 10 Apr 2026 07:53:00 -0000 https://status.handpoint.com/incident/868583#2bafe701bf356f3a516714bd5d18b6d322a6cf33de931437540788b8caa58086 We are currently investigating an issue where TMS Analytics is failing to load the list of processed transactions. Our engineering team is working to restore service as quickly as possible. In the meantime, you can access transaction data by logging into merchant.portal.com using your unique merchant email address. Payment processing is not affected and transactionFeed API is not affected either, it's only on TMS Web Analytics https://status.handpoint.com/incident/792286 Mon, 22 Dec 2025 07:52:43 -0000 https://status.handpoint.com/incident/792286#7d6923f338a948a6eba3f3b809370905675a75700c0c0fc7ea17aacaad6316c9 emerchantpay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/792286 Mon, 22 Dec 2025 06:59:39 -0000 https://status.handpoint.com/incident/792286#a07435534f18876afb82711c977a998e82a6c1e0773a5de1a75103d38d11f3c9 emerchantpay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/780537 Fri, 05 Dec 2025 09:19:35 -0000 https://status.handpoint.com/incident/780537#27d9ec0b219e693096c8f00b457b74e76c089295aea04230c5e19e125d92c6f9 Worldpay/Vantiv recovered. https://status.handpoint.com/incident/780537 Fri, 05 Dec 2025 09:03:52 -0000 https://status.handpoint.com/incident/780537#fdeada2752de2f51326dda1a8addc16e7a0e69386995e336a7700d605f30a6df Worldpay/Vantiv went down. https://status.handpoint.com/incident/767127 Mon, 17 Nov 2025 08:25:45 -0000 https://status.handpoint.com/incident/767127#d9f29442374f2b4d766171796fc9b571dd2dc6e51ba6a1e158c0f9e3646e7219 emerchantpay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/767127 Mon, 17 Nov 2025 08:22:45 -0000 https://status.handpoint.com/incident/767127#168223c9df6707b7fc18e320dea80006c2be4e01583bb7c7e9535dfd30cee9dc emerchantpay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/760502 Sat, 08 Nov 2025 15:53:08 -0000 https://status.handpoint.com/incident/760502#7bec1bed8fa4710ad3105d26b0341c2c5e768bc76f437e47d5ae88f63295c171 Altron recovered. https://status.handpoint.com/incident/760502 Sat, 08 Nov 2025 15:52:06 -0000 https://status.handpoint.com/incident/760502#0248e63454efda0125f39d58fbd5d412587a7a6441ec9da84a4880efeed029bb Altron went down. https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 14:48:00 -0000 https://status.handpoint.com/incident/755146#f4147d7d9bbcd09d2e2cb9b0e7cbd74bec5f47ce0ce713e0ee37b6fb0c1baf3d We believe the fix is working and we haven´t seen any new examples, the team will continue to monitor during the day. https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 14:36:00 -0000 https://status.handpoint.com/incident/755146#0b7d279930cb5d182ce730c3dc5073e1a6a1ee82de6d8ef2d1114e2ba8ca9574 We have implemented a fix and we continue to monitor. https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 12:03:00 -0000 https://status.handpoint.com/incident/755146#f1b7598426de5de10b9d20bceb53b69dd989f57b702fd4ab9a721420d57d4795 We continue to investigate and monitor and will update once a material update is at hand https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 10:05:00 -0000 https://status.handpoint.com/incident/755146#cb89ef9d1371fbc9f6b412be8eb399beacf2e0315854323133682cb6deafe071 We see a major improvement and keep monitoring, no changes have been done internally so far, we are pending information from our AWS partner https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 08:51:00 -0000 https://status.handpoint.com/incident/755146#ac8ab68a09931edcd156bab8e5c9563e1c43d0d286fd1a264a4864b766c118ba Our team has identified the cause of the issue and is working on a fix to implement, we will update when the fix is released and our team will continue to monitor https://status.handpoint.com/incident/755146 Fri, 31 Oct 2025 07:23:00 -0000 https://status.handpoint.com/incident/755146#11643a8b9668460a0a5278b108e7baf1ee22b405ba5e20af2af7aa391fa0a961 We are currently investigating an issue where a small amount of transactions are being approved by the acquirer and then cancelled due to an issue storing the data, the merchants would experience these transactions as 'FAILED' and can retry the transaction. Our team is actively investigating to provide a fix. https://status.handpoint.com/incident/750551 Fri, 24 Oct 2025 11:14:18 -0000 https://status.handpoint.com/incident/750551#4b215ae10fe29a9f88d69d7787a476907832661c399790c8083e1d5daa6ebd60 Altron recovered. https://status.handpoint.com/incident/750551 Fri, 24 Oct 2025 10:39:07 -0000 https://status.handpoint.com/incident/750551#790acd0253bb7ce05d981834ffaeb2eefaab3be0870c9c572d6609fe522bd863 Altron went down. https://status.handpoint.com/incident/750174 Thu, 23 Oct 2025 21:48:18 -0000 https://status.handpoint.com/incident/750174#de6a09eb89435ca6fae6d1337f6db564b1a8854a36c40e17fbe78665919784fe Altron recovered. https://status.handpoint.com/incident/750174 Thu, 23 Oct 2025 21:45:14 -0000 https://status.handpoint.com/incident/750174#5882721b30d031cffb5f4ecfa3732318162936306faedc71117e89335099517f Altron went down. https://status.handpoint.com/incident/749507 Thu, 23 Oct 2025 05:00:00 -0000 https://status.handpoint.com/incident/749507#b976b9452783dfab982b55e3ff858f0e89a80204114ae53c31223ad8ce9e862f We're currently not experiencing any timeouts. The issue has recovered. https://status.handpoint.com/incident/749507 Wed, 22 Oct 2025 22:10:00 -0000 https://status.handpoint.com/incident/749507#1be0f4ff8792307e05abb5fc53948807796fa1f2437d6ff3384596c81452b09b Global Payments(TSYS) has received of reports of increased time out responses https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 18:04:13 -0000 https://status.handpoint.com/incident/747421#09c811db3037ab31a5776c6b0ca08fdbe3a1ef625e8d4035ea0ad5c8a1a37f83 Lloyds and Paystrax recovered. https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 17:30:56 -0000 https://status.handpoint.com/incident/747421#67ba2c1428e16b92bc81e87ec624d02a33cd1f7d0889cb1626e5d8cc448ba525 Omnipay recovered. https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 17:27:56 -0000 https://status.handpoint.com/incident/747421#817f4ac36f03ce6624b6d26247f014a38a8161e4ee949d98af445032f3c8c70b emerchantpay recovered. https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 17:19:42 -0000 https://status.handpoint.com/incident/747421#28cfd32399bd246bdeb9dfdcb9228e241569d8852a25a4b9afa085c0e6d0b48e Altron recovered. https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 16:06:32 -0000 https://status.handpoint.com/incident/747421#5c5a3db701ba3e3c3ff34cf80d1b932dc098a9a764441c525c6cc484483beaf1 Altron went down. https://status.handpoint.com/incident/747421 Mon, 20 Oct 2025 15:13:07 -0000 https://status.handpoint.com/incident/747421#13edbb0fa91f96b4b882cb05868221ffaa3a190c666130748e5e60755b62cce8 emerchantpay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/746841 Mon, 20 Oct 2025 09:22:00 -0000 https://status.handpoint.com/incident/746841#ba8d7fd5cb3aa7a36f19c84d7a99ee9afb5894638e9341ebc82d90ad17b8ee73 Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up. https://status.handpoint.com/incident/746841 Mon, 20 Oct 2025 09:13:00 -0000 https://status.handpoint.com/incident/746841#68d7a206eec3d900b80eb958ed5835a0fd279bf0f67aedbb14b5c96ea9622c40 Update: AWS US-East (N. Virginia) incident continues to impact our services. AWS has identified a potential root cause related to DNS resolution for the DynamoDB API in us-east-1 and is working on multiple paths to accelerate recovery. As a result, payment authorizations may fail or time out. https://status.handpoint.com/incident/746841 Mon, 20 Oct 2025 08:40:00 -0000 https://status.handpoint.com/incident/746841#fc870d68868c7e774978f9993b9361ef8e8d7e4c80529f9f990cd9c53ff056dd Update: We are continuing to see elevated failures and timeouts for payment authorizations due to an ongoing AWS US-East (N. Virginia, us-east-1) incident impacting multiple services (including DynamoDB). TMS Web and Analytics are not impacted. https://status.handpoint.com/incident/746841 Mon, 20 Oct 2025 07:31:00 -0000 https://status.handpoint.com/incident/746841#d1beb8f3d71523afad412f8ae6a4b08442c22fd7cc3a8e5dfc568102ff6b2ca1 We’re investigating an issue with AWS Virginia that is impacting on our transactions and systems. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.handpoint.com/incident/745956 Sat, 18 Oct 2025 15:07:20 -0000 https://status.handpoint.com/incident/745956#9d20ff91703c303467155b96607fb890de290073d1b696595fb335d4aa588eb9 Teya (Saltpay) recovered. https://status.handpoint.com/incident/745956 Sat, 18 Oct 2025 15:01:14 -0000 https://status.handpoint.com/incident/745956#9d4d2889bc5476658262654fe03c46438bb4141b221c32b8d779fd67aab7e8c0 Teya (Saltpay) went down. https://status.handpoint.com/incident/741699 Sat, 11 Oct 2025 12:39:11 -0000 https://status.handpoint.com/incident/741699#a096869058a0ac237faf1fb1d7bdaa026f0bf21df234956b04db0592e8ba4ff6 Altron recovered. https://status.handpoint.com/incident/741699 Sat, 11 Oct 2025 12:36:10 -0000 https://status.handpoint.com/incident/741699#52e0b966817e074e891ac57609e88dbdc4fc388fca9bb4bf4b835b2322df44bc Altron went down. https://status.handpoint.com/incident/739726 Wed, 08 Oct 2025 07:10:06 -0000 https://status.handpoint.com/incident/739726#516582ca6aa42c5f778627ff57dc611a567d237e290934a2aca48b611d2fd056 Teya (Saltpay) recovered. https://status.handpoint.com/incident/739726 Wed, 08 Oct 2025 07:08:10 -0000 https://status.handpoint.com/incident/739726#88dce40dd9c7940cf82c4eec4b4ea683688cbf18529b3a1e1a019d47632c1b44 Teya (Saltpay) went down. https://status.handpoint.com/incident/738303 Mon, 06 Oct 2025 08:09:36 -0000 https://status.handpoint.com/incident/738303#28f58b2ee905b94aebc4ba9ac11da969cc5408b652bc06333abba2404292018d EVO recovered. https://status.handpoint.com/incident/738303 Mon, 06 Oct 2025 07:07:38 -0000 https://status.handpoint.com/incident/738303#c236afad2ff68705ce5511ceee9002fbad67dad7bb41453dfd5e2addbd385ad9 EVO went down. https://status.handpoint.com/incident/734319 Mon, 29 Sep 2025 14:58:00 -0000 https://status.handpoint.com/incident/734319#87c7c4975c5ce3edf5df5034bffd5f28d27dd154f84aa955ff0f604003c7bf2e All transactions have been ingested and the Transactions Analytics service continues to work as normal. The fix was successful and the team will continue to monitor. https://status.handpoint.com/incident/734319 Mon, 29 Sep 2025 14:34:00 -0000 https://status.handpoint.com/incident/734319#a70f8b7077d1e573575093ce155d1a563fae6776e8e15d046c209ff44e8b2cd4 The team has applied a fix and is monitoring while the transactions that failed to be stored to Analytics are being re-ingested and will become available within the hour https://status.handpoint.com/incident/734319 Mon, 29 Sep 2025 14:22:00 -0000 https://status.handpoint.com/incident/734319#43f0e00774328542d4bf622c051a332e663c46539b19813d5907035de51ee93d The team has identified the issue and is working on a fix, we expect to have this solved soon. we will update once all transactions (retroactively) have been updated. https://status.handpoint.com/incident/734319 Sat, 27 Sep 2025 02:00:00 -0000 https://status.handpoint.com/incident/734319#2fe8a510482c9c4454493fc380ba4ea8cf33239e8cd263a8b2c7774f965a67c0 Some transactions (intermittingly) are not being stored to the Analytics reports. Our team is currently working on investigating the issue. This does not impact on transaction processing https://status.handpoint.com/incident/732527 Fri, 26 Sep 2025 01:48:10 -0000 https://status.handpoint.com/incident/732527#c73dc2ad744bd1f6b9bfe20801909863424f6c6d8fd0217d8868504a6fa7d2a9 Teya (Saltpay) recovered. https://status.handpoint.com/incident/732527 Fri, 26 Sep 2025 01:32:13 -0000 https://status.handpoint.com/incident/732527#b6529fa52b84cbe101be71b9854a5ab8c23a8e38fbd07211b610ed9a5c3878cb Teya (Saltpay) went down. https://status.handpoint.com/incident/728401 Mon, 22 Sep 2025 02:14:13 -0000 https://status.handpoint.com/incident/728401#aada1d1124c08a93ead42d3953f6bc545d44863becb88cbea01a2ccd84d1ce7f Teya (Saltpay) recovered. https://status.handpoint.com/incident/728401 Mon, 22 Sep 2025 02:11:12 -0000 https://status.handpoint.com/incident/728401#b39df51922e553d8bc96b4d9b58c40171a2f0cda146e1d1d8e366af9819fc3b4 Teya (Saltpay) went down. https://status.handpoint.com/incident/719459 Sat, 06 Sep 2025 13:39:10 -0000 https://status.handpoint.com/incident/719459#39ab8c5bd75904f9c462f5db13228871bb3906b8c999cc54ac95420b4c0bac2c Teya (Saltpay) recovered. https://status.handpoint.com/incident/719459 Sat, 06 Sep 2025 13:23:09 -0000 https://status.handpoint.com/incident/719459#a4a234ba63877eaf3e2a59685de474cd00eef38dceb0371430c969aca3086a2a Teya (Saltpay) went down. https://status.handpoint.com/incident/709172 Wed, 20 Aug 2025 11:36:14 -0000 https://status.handpoint.com/incident/709172#aab02d7bf6983d7362ef3da58af0ab8ea7df890cd38f7fc5ad11ff1f10271437 Teya (Saltpay) recovered. https://status.handpoint.com/incident/709172 Wed, 20 Aug 2025 11:32:06 -0000 https://status.handpoint.com/incident/709172#fcd75564c4852d714a879601c57e65981d0ae6c58247d991fec96cf440cc223a Teya (Saltpay) went down. https://status.handpoint.com/incident/692853 Sun, 03 Aug 2025 06:30:15 -0000 https://status.handpoint.com/incident/692853#748c699369fab741d64a4508ccb5350f215b4c720086ac24ecbefdd2feae457a Teya (Saltpay) recovered. https://status.handpoint.com/incident/692853 Sun, 03 Aug 2025 06:20:14 -0000 https://status.handpoint.com/incident/692853#557a611cc8b6044a6fb075f9a5f923341ea126ea5eeaab5aed7930722df49ef6 Teya (Saltpay) went down. https://status.handpoint.com/incident/626796 Mon, 28 Jul 2025 03:50:00 -0000 https://status.handpoint.com/incident/626796#6c614b0ff1d255e8b48f87e38cdf86126a4ffbe8915484069665d7cd61607054 Teya (Saltpay) went down. (Scheduled Maintenance finished) https://status.handpoint.com/incident/626796 Mon, 28 Jul 2025 00:53:00 -0000 https://status.handpoint.com/incident/626796#30b156c49aed0447416b870202a2a50c1b6c7ab20e9d1459d192748cc7de3cb0 Teya (Saltpay) went down. (Scheduled Maintenance) https://status.handpoint.com/incident/614053 Fri, 04 Jul 2025 06:37:07 -0000 https://status.handpoint.com/incident/614053#34b0de7872d09f677de455d096ee8c177de1b71d9ff87b4662195b774e78f96d Teya (Saltpay) recovered. https://status.handpoint.com/incident/614053 Fri, 04 Jul 2025 06:31:05 -0000 https://status.handpoint.com/incident/614053#8f414bc73af03134689115b7322650c503130d7116cf14e074177ad1f66b7d04 Teya (Saltpay) went down. https://status.handpoint.com/incident/611405 Mon, 30 Jun 2025 01:50:09 -0000 https://status.handpoint.com/incident/611405#2e8ad65b145de072571b3b1dc5ebd51f50f953e135dea487a0f2a85447f2f775 Teya (Saltpay) recovered. https://status.handpoint.com/incident/611405 Mon, 30 Jun 2025 01:19:06 -0000 https://status.handpoint.com/incident/611405#6bb0ab5d38c314b9a1d4e48e389607be73e1e0847547d30f7339dd68807a1987 Teya (Saltpay) went down. https://status.handpoint.com/incident/604103 Mon, 16 Jun 2025 20:22:09 -0000 https://status.handpoint.com/incident/604103#7037852870eb7df9f4ed1c5a3a1eefe4df5a1f5c13515e60fa027d46dfb6dfcd Altron recovered. https://status.handpoint.com/incident/604103 Mon, 16 Jun 2025 20:20:05 -0000 https://status.handpoint.com/incident/604103#632e26332b8425245d228cfaa566eb625e46dc90e4fc38e016740dc5aa912f4d Altron went down. https://status.handpoint.com/incident/596814 Wed, 04 Jun 2025 09:31:00 -0000 https://status.handpoint.com/incident/596814#3acbc5f874b359f5cf0b1fec586b1831f77d83412b00cf8da77f5c184a495fd6 The team has identified an issue in Handpoint Payments App where the Transaction History is not loading the transactions. We are actively working on this. We don't see any issue on processing and we see that the processed transactions are being stored properly and this will not impact retroactively. https://status.handpoint.com/incident/595413 Mon, 02 Jun 2025 08:05:08 -0000 https://status.handpoint.com/incident/595413#5a213d1fdcf5fa2f780bd8eb98465764146546e58fcd8dec5a26b2da35bca785 Teya (Saltpay) recovered. https://status.handpoint.com/incident/595413 Mon, 02 Jun 2025 08:03:28 -0000 https://status.handpoint.com/incident/595413#728c42918e4a68da65b1685221da28bbaee28db0c4013a9003edf9312f52f4d8 Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 03:51:10 -0000 https://status.handpoint.com/incident/579672#b0ba92163d18289292c4f575726562253205bdf3575255c6dfa81442d9a422ea Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 03:43:07 -0000 https://status.handpoint.com/incident/579672#93d27a84364c6217cbe9271c73e2eb878de882292a95305965b460ef61ccb82b Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 02:44:06 -0000 https://status.handpoint.com/incident/579672#f9bd4a6f1b9063f96168df01051c1ca128c418aa2d32074ee8b2ca92b770bd3b Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 02:30:05 -0000 https://status.handpoint.com/incident/579672#b574b496d5548079c90f7fc5d2b4a1abb8ad3eacf059f04e87bbabe5dfada75c Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 00:41:05 -0000 https://status.handpoint.com/incident/579672#f4651be6eb9b7dc6e3ba6614212064ddb83cfa2de7c042e2f77addfa603fc80b Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Sun, 25 May 2025 23:35:05 -0000 https://status.handpoint.com/incident/579672#ea6220fdec63fb9222c0697f6e7a79a14a70bc663aa50b31be0557ee96e24cfc Teya (Saltpay) went down. https://status.handpoint.com/incident/569796 Sun, 18 May 2025 10:16:00 -0000 https://status.handpoint.com/incident/569796#1ad3818f895804e274adb79cd2daf78cd861fcc4acc2cba30958c0b042fceed1 We've mitigated the elevated load that was affecting the analytics database. Dashboards and queries have been operating normally since 10:10 UTC. We're continuing to monitor the service closely and do not anticipate further impact. https://status.handpoint.com/incident/569796 Sun, 18 May 2025 09:44:00 -0000 https://status.handpoint.com/incident/569796#ea71dcbba608f8efc188efac159323ad7537f10e65a362f7aaabe1dd131cb6c7 We are currently seeing a sustained spike in CPU utilization on the analytics database cluster. This may lead to slower‑than‑normal query performance and delays in analytics dashboards. Our engineering team is actively investigating the root cause and working on mitigation. https://status.handpoint.com/incident/563416 Wed, 14 May 2025 02:29:05 -0000 https://status.handpoint.com/incident/563416#5a75fe295e8eeb977d3f14b42f385297f48edb7923c02afa2d653583b4850a29 Teya (Saltpay) recovered. https://status.handpoint.com/incident/563416 Wed, 14 May 2025 02:26:04 -0000 https://status.handpoint.com/incident/563416#1f36ca7abf4198f1c751ce9c18feea9bf443b56fcc3fd945b8a8086c1191ca5e Teya (Saltpay) went down. https://status.handpoint.com/incident/556553 Mon, 05 May 2025 02:06:08 -0000 https://status.handpoint.com/incident/556553#36edcda26347b6e64f8a08d7f2c7c491901ed470392cd7fa8a426ce3f03a424e Teya (Saltpay) recovered. https://status.handpoint.com/incident/556553 Mon, 05 May 2025 02:01:06 -0000 https://status.handpoint.com/incident/556553#fa5d4c2f07e36c02c73cdcf4508787fe82b78411877abe2ff8d9a3d76462deec Teya (Saltpay) went down. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 13:19:00 -0000 https://status.handpoint.com/incident/543606#eb1f722e4325203ba410b291064a99e1009e3a2b3cc965c666ac1d533c939b42 Dear Partner, During our investigation, we received a report from the processing partner that they had deployed an erroneous change today that caused interruptions in Mastercard transactions. The processing partner has now rolled back their erroneous change. Transactions appear to be processing normally at this time. We will continue to monitor. The erroneous change was in place between 9:15:45h and 9:54:03h UTC. The Mastercard transactions attempted during that period were declined and were not processed. We apologize for any inconvenience caused. Our support team remains open for questions/concerns you might have via support@handpoint.com. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:48:00 -0000 https://status.handpoint.com/incident/543606#8b559252dbc785e8bc1319b603230844a4fa0649463f9fd006f064a9df311612 The processing errors have stopped, we are reviewing with Omnipay Acquirer and the team will continue to monitor during the day https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:23:00 -0000 https://status.handpoint.com/incident/543606#e30598efd7b5c7317721c32a24682d0048587ae1ce31dd98d7f6ae031846d2f7 Issue has identified and we are working on a fix to be released ASAP. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:07:00 -0000 https://status.handpoint.com/incident/543606#5d33e994b21fcb097db69eaede032144ac97665e35df72f3366e54df06a690e5 We are receiving Processing errors (500) for some transactions, the team is working hard in investigating the issue. Will update once we have more information https://status.handpoint.com/incident/540318 Sat, 05 Apr 2025 09:34:13 -0000 https://status.handpoint.com/incident/540318#d3fc8df345a9af0892fe9eac7afa2ab2f192010dc20c88803233235d0d8baa0a Teya (Saltpay) recovered. https://status.handpoint.com/incident/540318 Sat, 05 Apr 2025 09:30:07 -0000 https://status.handpoint.com/incident/540318#c0a063128fb1f4961c735091d8fdd399bad68c4af6e8e4089231486d01930bfc Teya (Saltpay) went down. https://status.handpoint.com/incident/537094 Mon, 31 Mar 2025 02:35:16 -0000 https://status.handpoint.com/incident/537094#94fbe45f011c81111ee62aa3ffb696412197ad4552ef463783c6fedb901abd5b Teya (Saltpay) recovered. https://status.handpoint.com/incident/537094 Mon, 31 Mar 2025 02:22:16 -0000 https://status.handpoint.com/incident/537094#9a530b6582e3b00a27fa83cf6c0d089d61fc136475da794bfe28437fc5aa898f Teya (Saltpay) went down. https://status.handpoint.com/incident/530625 Wed, 19 Mar 2025 06:50:06 -0000 https://status.handpoint.com/incident/530625#e66221a11bf9293abffa97085bbc4050012f9969cf3ae51c1d7c55b423206255 Teya (Saltpay) recovered. https://status.handpoint.com/incident/530625 Wed, 19 Mar 2025 06:47:06 -0000 https://status.handpoint.com/incident/530625#719aa26e73860ff1ecf4a84554ca8b673a8c22caca0a7c58b4b8e0f43a4c5e90 Teya (Saltpay) went down. https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:31:00 -0000 https://status.handpoint.com/incident/527542#c513cabdddedbfd344668f1f8d6218b0894deb8e1367ce2e8ec3b1b70d6373f8 Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants. Our team will continue to Monitor for any fallbacks. The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants. Feel free to contact our support team for any queries or concerns at support@handpoint.com https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:05:00 -0000 https://status.handpoint.com/incident/527542#a26018b04aba1a9384c7655232eb219c8fbe513ad510aaa01fe5b8c0069e6828 Dear Customer, we have discovered that REVERSALS this includes (sale reversals, pre-auth reversals) for some processors (Teya, Omnipay) are not working. Causing inconvenience, in the meantime Merchants can keep track of the transactions to be reversed to be processed once this is solved. Our team is actively working on this to provide a fix, and we will keep you updated once this is completed. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 09:18:05 -0000 https://status.handpoint.com/incident/521334#db7e06d53bb5dc9272dc87e43647026b6425a0ba474bf5311812f9af07ad2cc1 Teya (Saltpay) recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 09:15:16 -0000 https://status.handpoint.com/incident/521334#0f28132746cff18dd1d1f182eed86c9e18634711e9412755983119760c122b27 Teya (Saltpay) went down. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:40:49 -0000 https://status.handpoint.com/incident/521334#1f6dfe96013b7101407188e0a9235f32cc162b257602f17fce9f5b7926ec23f5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:36:45 -0000 https://status.handpoint.com/incident/521334#2062dc7153522315dd6c2daf1e78b5387e3fe114ad5c908ce6139a8ed17fe1a9 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/514030 Mon, 17 Feb 2025 03:13:09 -0000 https://status.handpoint.com/incident/514030#a5596dc9a2ea258186c33a895129ef3076157f9f353d05f82dc97374caff888b Teya (Saltpay) recovered. https://status.handpoint.com/incident/514030 Mon, 17 Feb 2025 03:09:08 -0000 https://status.handpoint.com/incident/514030#c019fd7607d651556d48afc27eb042f0e56917ef4f2579ac1fce39cd2787839f Teya (Saltpay) went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 21:09:57 -0000 https://status.handpoint.com/incident/513849#f621715c20118ed26f32568a60c96d005a329976a9d48a10d4a4ec44bbde38d1 Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:57:54 -0000 https://status.handpoint.com/incident/513849#f4513b1e87dc73a33532e6165ea0f5d66b15179e6a573416e3e3d67f23a4a83f Interac and TNS went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:30:54 -0000 https://status.handpoint.com/incident/513849#4f88fdc3c89a227a80b87950fe5c63bd72238cfbee91e8b0deaf9952fb607c3b Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 14:50:55 -0000 https://status.handpoint.com/incident/513849#e90613b616932515e24cb10630f8ba67ef6365c6a3bc17c1b133bcf4b25ab000 Interac and TNS went down. https://status.handpoint.com/incident/512601 Thu, 13 Feb 2025 21:01:22 -0000 https://status.handpoint.com/incident/512601#3300ac91e15dfb40a51ed2e0980b0085f1907ad53493e6867ade99c5c06ed9ea Teya (Saltpay) recovered. https://status.handpoint.com/incident/512601 Thu, 13 Feb 2025 20:59:50 -0000 https://status.handpoint.com/incident/512601#02c468dd63e14284d4fc5e82796d35bb56d8a2df1d5d5d090bffaa679f9fb929 Teya (Saltpay) went down. https://status.handpoint.com/incident/510852 Tue, 11 Feb 2025 06:34:09 -0000 https://status.handpoint.com/incident/510852#aa45ea972a453da69830304f36b35400484c28c1ed3ac289fe8ee831a1e14e26 Worldpay/Vantiv recovered. https://status.handpoint.com/incident/510852 Tue, 11 Feb 2025 06:32:08 -0000 https://status.handpoint.com/incident/510852#85bee0911baec25525ba543fdbf2bb01d06b64a0a18a4b3855fe42539ee8578c Worldpay/Vantiv went down. https://status.handpoint.com/incident/509142 Fri, 07 Feb 2025 19:55:40 -0000 https://status.handpoint.com/incident/509142#495a464c304c0b0c2adb3adcec168c50609ecb6f740c2193b399fc56f2b71f5a Handpoint Cloud API recovered. https://status.handpoint.com/incident/509142 Fri, 07 Feb 2025 19:15:31 -0000 https://status.handpoint.com/incident/509142#11a588a58063bbae5f1a4ea1d8d9808d39022b60b2777d0ec674825524ca0af7 Handpoint Cloud API went down. https://status.handpoint.com/incident/506281 Mon, 03 Feb 2025 04:07:10 -0000 https://status.handpoint.com/incident/506281#bea42eed53f754689fa84577fc931082ac718a935e620d71291364da47fb5684 Teya (Saltpay) recovered. https://status.handpoint.com/incident/506281 Mon, 03 Feb 2025 04:05:13 -0000 https://status.handpoint.com/incident/506281#022e30743c91f225574ef28ebfb9bb5ecb2f6a5c86524c0ab434e3c0736ad626 Teya (Saltpay) went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 13:01:25 -0000 https://status.handpoint.com/incident/499977#69298a3fda2c55e0d72dd486359418a1684dd23a559080f802ebc877af81d4b2 Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 12:01:23 -0000 https://status.handpoint.com/incident/499977#781192ab4b79ef120a16767f041a6dbad24c7e74214abe46b7815d43cd958a32 Handpoint Cloud API went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:50:42 -0000 https://status.handpoint.com/incident/499977#a8034dddb1e5638d0c2aae3065a5ba55f795020a88fe085b923b3156c2e1a2ff Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:40:26 -0000 https://status.handpoint.com/incident/499977#9056a3a41c615d37ed85f6e8185379ebccde1d95f733d7964e3373fa130f5fe6 Handpoint Cloud API went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:30:13 -0000 https://status.handpoint.com/incident/499977#d3257aae1f9acbf6500091b2da3675c7c7da5984b9ae2bf5d78f84f49a0aa913 Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:41 -0000 https://status.handpoint.com/incident/499977#7b0a0b2ea4bbc5c75a0979f854c56b0d9eb531aa50ac64f019ae02a5bd85377a Interac and TNS went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:34:21 -0000 https://status.handpoint.com/incident/499977#334b8012348ae89cdb1eccbed9315b69b35009c37e2d8205280bae16ddff62ba Handpoint Cloud API went down. https://status.handpoint.com/incident/498529 Mon, 20 Jan 2025 03:43:05 -0000 https://status.handpoint.com/incident/498529#91af8124850247a2468c5c3b6e1f454b5c780350bcf8f78205a53e1bea172846 Teya (Saltpay) recovered. https://status.handpoint.com/incident/498529 Mon, 20 Jan 2025 03:37:07 -0000 https://status.handpoint.com/incident/498529#4a0739ff4fbaa92af74452f555b15587916c2e1f0d603db170c935e60536f827 Teya (Saltpay) went down. https://status.handpoint.com/incident/484738 Fri, 20 Dec 2024 06:52:05 -0000 https://status.handpoint.com/incident/484738#16ded48cd24101afe396bdb864806babf51e082b0cc7e22e9b8ccae29450d8fc Teya (Saltpay) recovered. https://status.handpoint.com/incident/484738 Fri, 20 Dec 2024 06:49:13 -0000 https://status.handpoint.com/incident/484738#d5a43fe291d4f1c9f074feccf97d0c684f91d31bd2e83546958d12b8183e681f Teya (Saltpay) went down. https://status.handpoint.com/incident/470229 Sat, 30 Nov 2024 19:54:12 -0000 https://status.handpoint.com/incident/470229#69e34be237e21a18c66b29f949b0f247c5fd6b5e4149d5729bd6caff9254ad8f Teya (Saltpay) recovered. https://status.handpoint.com/incident/470229 Sat, 30 Nov 2024 19:52:18 -0000 https://status.handpoint.com/incident/470229#c080fda6be4f6ce7052ba3e562d13bbe88ea0ae06d333fadda823620e09b6fcd Teya (Saltpay) went down. https://status.handpoint.com/incident/468548 Wed, 27 Nov 2024 09:49:10 -0000 https://status.handpoint.com/incident/468548#164bba74f0e41d97883fd6725360fbeb345b183d2ab387d49fe6a1e01a35d20b Altron recovered. https://status.handpoint.com/incident/468548 Wed, 27 Nov 2024 09:47:07 -0000 https://status.handpoint.com/incident/468548#e3cd2acd879100f00c241a509875ddbddd424177b08df2eed1a937742ccfd9dd Altron went down. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:57 -0000 https://status.handpoint.com/incident/465199#7f8716f330bd23a329a3c0857f0ec4951d30060cfde74c7ef43fefb2fad2ff18 Interac and TNS recovered. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:03 -0000 https://status.handpoint.com/incident/465199#68a21c2c99fb057dc2551ed82e490ae497491d66a4b88ae4382df46899207eff Interac and TNS went down. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:47:42 -0000 https://status.handpoint.com/incident/464445#9884e47ec092f60c5dc268019e1544678676c88f38492c7fc490fc2ed0df789a EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:39:41 -0000 https://status.handpoint.com/incident/464445#25521c9d22f7791f93e6a847e34a5b48ddda989ddf036070862989431f3b70fd EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/449357 Wed, 23 Oct 2024 12:43:10 -0000 https://status.handpoint.com/incident/449357#f4288ab882b23820dad38a332ccfed75aa24d06b05566c917c53f7a4d5af7a0f Teya (Saltpay) recovered. https://status.handpoint.com/incident/449357 Wed, 23 Oct 2024 12:42:13 -0000 https://status.handpoint.com/incident/449357#ed902d7348f854046ff7b1123971eb4277ecf82d58ad092581d19519a51ece55 Teya (Saltpay) went down. https://status.handpoint.com/incident/442188 Thu, 10 Oct 2024 04:18:12 -0000 https://status.handpoint.com/incident/442188#90fc79365f23d53c613bd8d2217c99ee766c9bd76fe36b01681c31159884c9b2 Teya (Saltpay) recovered. https://status.handpoint.com/incident/442188 Thu, 10 Oct 2024 03:09:12 -0000 https://status.handpoint.com/incident/442188#7dfefa061c5bb7036077b0003b12547d279676612e3f3d7b1b764dbc8cc36cd8 Teya (Saltpay) went down. https://status.handpoint.com/incident/431211 Wed, 18 Sep 2024 18:36:05 -0000 https://status.handpoint.com/incident/431211#d5e5dfc7bcf05da6518391bf515963a516939be4e162743365986003fd9cf4f7 Teya (Saltpay) recovered. https://status.handpoint.com/incident/431211 Wed, 18 Sep 2024 18:33:09 -0000 https://status.handpoint.com/incident/431211#4bf8bf1b661c18962e16355b649b43f3381bbb76b3e1145da1793cedce8a977a Teya (Saltpay) went down. https://status.handpoint.com/incident/430257 Tue, 17 Sep 2024 00:55:11 -0000 https://status.handpoint.com/incident/430257#d709c10d45b1133e7c32e6aee5427c3226f0f53bb9882878ab9f1c76cc60ef25 Teya (Saltpay) recovered. https://status.handpoint.com/incident/430257 Tue, 17 Sep 2024 00:51:12 -0000 https://status.handpoint.com/incident/430257#e9c4175706f3cb9ac3aeded422df17c3478f09c3d7a420ce0bc209e2e6bb1fb3 Teya (Saltpay) went down. https://status.handpoint.com/incident/429108 Sat, 14 Sep 2024 10:45:07 -0000 https://status.handpoint.com/incident/429108#82e71ba116baa5f8b95c82b5c820bf5e53dbd213b558bf7e4cd532ac0b1c2bee Teya (Saltpay) recovered. https://status.handpoint.com/incident/429108 Sat, 14 Sep 2024 10:42:05 -0000 https://status.handpoint.com/incident/429108#95477234ad7e8c4520b4f06a17f44d8a14b547022655f1112d52f6a82d7ad617 Teya (Saltpay) went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:45:39 -0000 https://status.handpoint.com/incident/427982#8e2f9ecd3b9ee4daeed2c86764b3a99f52f92d1a6e35316ce4319e95d4ae13d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:39:39 -0000 https://status.handpoint.com/incident/427982#a7c2323f73ea4fc3e3a60970915715a6f334d2078703d16284de137cc01d90d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:16:43 -0000 https://status.handpoint.com/incident/427982#c468b3e4acf50c254aed261b83d68d306162266f35107851c158f3ea5e52a8b4 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:08:42 -0000 https://status.handpoint.com/incident/427982#dbbbf064b704129787641c1c7eab142085be40ced2a06e83921ed5d04955d220 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:57:47 -0000 https://status.handpoint.com/incident/427982#a6b2b3bae42658dad824f9ffd271351f957602f6aee19bd56b1348cbd6fb0d26 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:24:45 -0000 https://status.handpoint.com/incident/427982#3c071373249523e08d3d7724b23cea6e0792823924648eef6d1e9e5d13def715 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 07:14:42 -0000 https://status.handpoint.com/incident/427982#98ab7366aac3ad86107f71b8e840c80dde99d8bfff44b2df213a28077c0bdd34 EmerchantPay, Lloyds, and Omnipay recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:20:46 -0000 https://status.handpoint.com/incident/427982#f252fb30a580efa633985f378921fcb18ff236473ec6b32094c61b2fe50dfd5c EmerchantPay, Lloyds, and Omnipay went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:07:47 -0000 https://status.handpoint.com/incident/427982#138800dd420447282f5aebe3a8b6b0a1cc47af0ff4a6682a9dbd241e85ecca1e EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:49:43 -0000 https://status.handpoint.com/incident/427982#ac982ddf8a46e04caeefd48a36327b5c7d369041b4ab5d2231ac1897082768ad EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:28:06 -0000 https://status.handpoint.com/incident/427982#cb13e62317199c18a61d433f70301d144eb0ee27735fe2f8515b6c458391bcf9 Amex Direct recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 03:55:05 -0000 https://status.handpoint.com/incident/427982#80045dfaf870f0d63dfd11e6dc03b6c9e16cafedc2c3cf63dc5cd88a656a7a42 Amex Direct went down. https://status.handpoint.com/incident/426093 Sun, 08 Sep 2024 18:30:00 -0000 https://status.handpoint.com/incident/426093#b17d92a177e54e972255b8567abb4a4e46186659ad56b0f09e5869681c5fce49 The partial outage affecting our REST API, caused by an issue with our WebSocket provider, has now been fully resolved. All services are back online. Please note that affected devices may need to be restarted to restore full functionality. https://status.handpoint.com/incident/424314 Wed, 04 Sep 2024 21:09:07 -0000 https://status.handpoint.com/incident/424314#29d4f707b4b4bffcfa62da01cf7c32d59de3ad244af5c5a9bd53ea3ffae7e08d Altron recovered. https://status.handpoint.com/incident/424314 Wed, 04 Sep 2024 21:05:07 -0000 https://status.handpoint.com/incident/424314#5feb799b40b39a3f9fd1a95dc56ab11721fa82e07f44b74c3e246173516bf174 Altron went down. https://status.handpoint.com/incident/423736 Tue, 03 Sep 2024 21:15:06 -0000 https://status.handpoint.com/incident/423736#559956381fab479c938ddfb1d04488e33eb70e248dd8afb94bb103a511e8cfec Altron recovered. https://status.handpoint.com/incident/423736 Tue, 03 Sep 2024 21:13:06 -0000 https://status.handpoint.com/incident/423736#bf8ae6b466b9d5be541039505e77a05eedabdd503b403e38c1e3bdaac05fab31 Altron went down. https://status.handpoint.com/incident/421813 Fri, 30 Aug 2024 14:11:08 -0000 https://status.handpoint.com/incident/421813#59c814027c9582e2f019b60e05d94e3cb26bf45f0bc71a7a0e8b6aa18849da63 Teya (Saltpay) recovered. https://status.handpoint.com/incident/421813 Fri, 30 Aug 2024 14:09:06 -0000 https://status.handpoint.com/incident/421813#00e62597d0f0f0a338041bd5b9c26e75330df9b8c54c05e4c1ea360b891993a0 Teya (Saltpay) went down. https://status.handpoint.com/incident/420190 Tue, 27 Aug 2024 15:54:10 -0000 https://status.handpoint.com/incident/420190#02e75cfce13ac5a19136a462284aec9c8b0613b150fb8017e671f5be3b86264d Altron recovered. https://status.handpoint.com/incident/420190 Tue, 27 Aug 2024 15:52:10 -0000 https://status.handpoint.com/incident/420190#b792c04f9734f74155e8de36021999736ec7a89f8ff2827ace6d18ca260f0213 Altron went down. https://status.handpoint.com/incident/417887 Fri, 23 Aug 2024 02:18:14 -0000 https://status.handpoint.com/incident/417887#d4efa8e01218840d5845b57279094de8fd9a3cf4cd4594158c2408b743f83831 Teya (Saltpay) recovered. https://status.handpoint.com/incident/417887 Fri, 23 Aug 2024 02:11:17 -0000 https://status.handpoint.com/incident/417887#342163a28138974688669744e2a52f4adf9fcbce8046c11a8fb2ccb77aaf8fe3 Teya (Saltpay) went down. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:25:00 -0000 https://status.handpoint.com/incident/416421#b9989071432192b48096193af07b4ebe91633844b50907ed6f94bdfaa8438dca Interac and TNS recovered. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:11:54 -0000 https://status.handpoint.com/incident/416421#9e4ff3024906140b46eff37325379afc9b17228763eb3c42da969b64d020c0b8 Interac and TNS went down. https://status.handpoint.com/incident/415323 Sat, 17 Aug 2024 18:23:13 -0000 https://status.handpoint.com/incident/415323#810f252b14acd48cf2fcbd67424e871b38d7f968fffae743ced05c4a91b34af5 Altron recovered. https://status.handpoint.com/incident/415323 Sat, 17 Aug 2024 18:18:09 -0000 https://status.handpoint.com/incident/415323#86a1261e69ef65b255dc7cce8a4b7811aea4982f4e9d1c63bd4ad3a66fb0f45d Altron went down. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 17:23:00 -0000 https://status.handpoint.com/incident/412761#c8b4653280153227bbd038d5cb1b6eaacb6584023e088453aa4c667ce8998b53 Handpoint has resolved the degradation that was impacting some users of the Handpoint payments application. Your merchants should be able to begin transacting again, either with cloud or standalone integrations. They may need to re-start the Payments application on the terminal. Transaction results will be available in their terminal application. If your merchants are still experiencing issues, please contact support@handpoint In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. We will continue to update you regarding the restoration of Handpoint TMS.In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 14:30:00 -0000 https://status.handpoint.com/incident/412761#5a4c1bac866ea135097fbe7f1820f0a89ae69aea58a01d2ee2d01f51ee101b51 As you may have been aware Handpoint is experiencing issues with Handpoint TMS as well as authorizations from some users of the Handpoint payment application, either standalone or cloud-integrated. Our team is hard at work to resolve the issue. We apologize for any inconvenience and will provide you with updates as we work with urgency. https://status.handpoint.com/incident/395587 Tue, 09 Jul 2024 09:39:12 -0000 https://status.handpoint.com/incident/395587#e0466977c2ed4ca2b2002f8871d3bea111522ab2a04961566fb6c85ffe46b8b1 Altron recovered. https://status.handpoint.com/incident/395587 Tue, 09 Jul 2024 09:18:04 -0000 https://status.handpoint.com/incident/395587#40f8a6c899aa989621317cdeb6dca35c1f55d2389009bb033ae4139d7f945fce Altron went down. https://status.handpoint.com/incident/395315 Mon, 08 Jul 2024 21:07:05 -0000 https://status.handpoint.com/incident/395315#1de72e86cc14ee40cd4145439e88df8e305b7638c68a99056640aacee6d23da6 Altron recovered. https://status.handpoint.com/incident/395315 Mon, 08 Jul 2024 20:20:14 -0000 https://status.handpoint.com/incident/395315#e158ecebcfecef09b8be23d59bbaa023797041d1b441665f084b10fb4dd8366f Altron went down. https://status.handpoint.com/incident/393873 Fri, 05 Jul 2024 05:15:14 -0000 https://status.handpoint.com/incident/393873#a627ae68f9a897eb4b2dae0828fb4f0306628a726ac62fd659ca23d89dbf1255 Amex Direct recovered. https://status.handpoint.com/incident/393873 Fri, 05 Jul 2024 04:29:16 -0000 https://status.handpoint.com/incident/393873#f40db1c8901457784deea5030000fbf35cd0b008b9ff4037631764e8f32a5972 Amex Direct went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 21:24:07 -0000 https://status.handpoint.com/incident/393386#8b805c41c3be121677a2ad3e5ceb79d95e4ceaa9f3289c21c9d84b450ef27a30 Altron recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 21:13:13 -0000 https://status.handpoint.com/incident/393386#5de85f08fc2ac3b30b0d52be6ba51d042b480c7d52a0ed4495e992813e68649a Altron went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 12:52:11 -0000 https://status.handpoint.com/incident/393386#3eb16034cdc9b7a6f5f9c9715838bf4e9d43b00a128540c0213d5bea413b5c32 Teya (Saltpay) recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 12:50:04 -0000 https://status.handpoint.com/incident/393386#166d1cd046e8b694159f2c21d2c17cfe35106979ae52da8a1a445781d11bc37b Teya (Saltpay) went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 04:59:08 -0000 https://status.handpoint.com/incident/393386#25b577e4701a02787e9e18520606b136238eb4d79d891ef97087fc56688c5a00 Teya (Saltpay) recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 04:30:09 -0000 https://status.handpoint.com/incident/393386#d50ff988fc5a49079c0619122ee7de318f34c40eb360ce3d2b35daaacd448741 Teya (Saltpay) went down. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 01:32:12 -0000 https://status.handpoint.com/incident/391661#37ebe645b07347dfff6dac06959d935adc5e7e8f90cea3dd82078d9f25f6b299 Teya (Saltpay) recovered. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 01:27:12 -0000 https://status.handpoint.com/incident/391661#94b0db8f31f6612c4a07cd2251b939848f50973ba873a4c96d8d7fbe0d2e4402 Teya (Saltpay) went down. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 00:28:09 -0000 https://status.handpoint.com/incident/391661#c88c5c8399af53368ad7d9778b182c766a23e776eff7f8dad8d5df18e19ce7b6 Teya (Saltpay) recovered. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 00:13:08 -0000 https://status.handpoint.com/incident/391661#a10dc6dc0df8955f3c1f95e4dd454bcbfd6b9350a3532104a350f5c950f02aaa Teya (Saltpay) went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 20:45:15 -0000 https://status.handpoint.com/incident/387507#43a8841096ab38352faebb7f643f499fdf7ecc995bca5632a13487848817311f Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 20:38:07 -0000 https://status.handpoint.com/incident/387507#19673b739321a986f41148067755fba636c2d77738699ea4f849511eee00cc0e Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:43:29 -0000 https://status.handpoint.com/incident/387507#46f71e42c3b01bcc0583fd58c4cdd89767b6a538d447036c50b497f556942339 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:22:07 -0000 https://status.handpoint.com/incident/387507#4fb7887742d4062bf237f597155281aee546faed3b966cd6c81382d9af73c28c Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:14:21 -0000 https://status.handpoint.com/incident/387507#6c60a0a154e6898bdec193ff3f4897c89dea63fcd704138825a3b4f005da48d6 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:04:08 -0000 https://status.handpoint.com/incident/387507#a4cc1480eb6d3d93e04cb696019846860474680b4ced60b2718cde41c1ded6f4 Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:58:07 -0000 https://status.handpoint.com/incident/387507#185e8cc2b8ea6dcab1451ae462d7f173c200b1f90697734569a2c0dbd6b1ad4d Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:50:10 -0000 https://status.handpoint.com/incident/387507#d5dea2abbc4042000fe94a9e2a11c98e2fb2a66bbf35a36b5f2a2426f95b6874 Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:43:06 -0000 https://status.handpoint.com/incident/387507#2f204bd8b0a9711af91032a6b09f8049352fd23524d49cb8a9180335ec337214 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:36:26 -0000 https://status.handpoint.com/incident/387507#93d205be2170f71d0321955db5ed54523377a74917338d9294dfd50a68aff34d Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 12:27:06 -0000 https://status.handpoint.com/incident/386831#59754c318c75f14aa2b457e6bbdc7a53a8dc904f7b39d487038499d4643fd46a Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 12:22:07 -0000 https://status.handpoint.com/incident/386831#e807409e70a1742b942277884c713262b78208d1b425c880079c029bf49a38a8 Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:33:09 -0000 https://status.handpoint.com/incident/386831#b8c728151007d370fec5e578fa184c371a7e16f525b09dbac08a9d2084df1c7c Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:26:14 -0000 https://status.handpoint.com/incident/386831#f5c0f35b1b0d80947e16fde3414c42659a2dae5461577e52194818b6b5c2430a Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:10:14 -0000 https://status.handpoint.com/incident/386831#f1ee714f935d71bae1de9cccecf57a079e82583a351d22b7774436007499da90 Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 10:37:13 -0000 https://status.handpoint.com/incident/386831#febd60803e6ad9d1ceaaf6f76beaf90cfc9ea624dc5722a5001014233a6d62bf Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 09:50:18 -0000 https://status.handpoint.com/incident/386831#9d99d0691ca9d5957acae32c520d4a5825719c459e0c2dad3fa326815d6326ed Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 09:49:09 -0000 https://status.handpoint.com/incident/386831#c503f03b2f963f149f17de9028e30189a24b349356b6c17dbd5fa42b8ba8d18d Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 07:36:16 -0000 https://status.handpoint.com/incident/386831#6136e85eaf28a8aaf506d5e56ade739dc21294d319666449c3709907e30fbc8c Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 07:33:07 -0000 https://status.handpoint.com/incident/386831#b2d38f922012ed28b40a9675133b13af6ec6f05bb284c134788487763fe2d61f Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:58:07 -0000 https://status.handpoint.com/incident/386372#1fa0c4d1c298fba33bd12b54f2de9d7578d4094b9530a2e346d20968ca3ece7f Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:49:09 -0000 https://status.handpoint.com/incident/386372#ea2ff9b3015e29a84fd9f75eba44bc141a86ff84ff65f8e1d039a289446b197c Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:15:06 -0000 https://status.handpoint.com/incident/386372#0186903cb511def5296653c33813437d55bc0a2bad12414a84deb0b48df4e35c Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:10:07 -0000 https://status.handpoint.com/incident/386372#96f0751124f07eb29059815d4fa186c10a0a97a4d0fb4efadf95a7c565152200 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 19:13:15 -0000 https://status.handpoint.com/incident/386372#e27c9b1de8fdd4f8e273bfaf27937f282744b74710fd869726fd4e45965d63c5 Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 19:09:07 -0000 https://status.handpoint.com/incident/386372#56e29ade62137c6b6313b5ed99cc82da925db8848d1879602caca2ff2ec3a705 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 10:16:12 -0000 https://status.handpoint.com/incident/386372#a208eb5ea1ce7fdaba04ad61aadd26f3d96955387b071b97721d5e53ccf1951e Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 09:31:09 -0000 https://status.handpoint.com/incident/386372#1b0add69c0b73374728b340a36f9d95e0444a97be0111dc470a0b41c59ccd977 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 08:24:05 -0000 https://status.handpoint.com/incident/386372#83e2631da585efd50166ee12a971d603862ee45474fdaf0597d4d0b0221e6548 Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 08:01:10 -0000 https://status.handpoint.com/incident/386372#2fef75fd4332a89d8d7433873402668f1435ff22357c999b66ef517db3a027c1 Altron went down. https://status.handpoint.com/incident/385909 Tue, 18 Jun 2024 17:30:00 -0000 https://status.handpoint.com/incident/385909#c08c199ac5e0f497fe4a1f24ce5bb054dd6908238324b4d042e3460814a37a67 MasterCard transactions are being processed normally https://status.handpoint.com/incident/385857 Tue, 18 Jun 2024 08:44:08 -0000 https://status.handpoint.com/incident/385857#3c9a79952bb323004b57a9f42346ecdea6b510b6affe9bade919059a74c87631 Altron recovered. https://status.handpoint.com/incident/385857 Tue, 18 Jun 2024 08:02:06 -0000 https://status.handpoint.com/incident/385857#b3511933707ac7b976562e144a5f92b35961b50842f0773501c3169b4e0e3b8a Altron went down. https://status.handpoint.com/incident/385377 Mon, 17 Jun 2024 08:35:28 -0000 https://status.handpoint.com/incident/385377#cf078a9294e0495d30738f6c168c82da82a821fd1e33eafefd2d44e45a068f94 Altron recovered. https://status.handpoint.com/incident/385377 Mon, 17 Jun 2024 08:31:18 -0000 https://status.handpoint.com/incident/385377#0bc72512cff96f2dada597d67ef919a86a980dea01c18958749615e58298add3 Altron went down. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 15:38:08 -0000 https://status.handpoint.com/incident/385077#c0633b15a234d8dbeab3464e75a5c8d16bdfa745e25e8d1f8c40d14f48796ca3 Altron recovered. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 15:11:05 -0000 https://status.handpoint.com/incident/385077#a19a6e76942352bc86267dec7b84a83803695f0c3908c1c4d0d2101ff82b0a8b Altron went down.