Incidents reported on status page for Handpoint https://status.handpoint.com/ https://d1lppblt9t2x15.cloudfront.net/logos/856c40f8fc1f2731dbc2b4fa58d17e10.png https://status.handpoint.com/ en https://status.handpoint.com/incident/604103 Mon, 16 Jun 2025 20:22:09 -0000 https://status.handpoint.com/incident/604103#7037852870eb7df9f4ed1c5a3a1eefe4df5a1f5c13515e60fa027d46dfb6dfcd Altron recovered. https://status.handpoint.com/incident/604103 Mon, 16 Jun 2025 20:20:05 -0000 https://status.handpoint.com/incident/604103#632e26332b8425245d228cfaa566eb625e46dc90e4fc38e016740dc5aa912f4d Altron went down. https://status.handpoint.com/incident/596814 Wed, 04 Jun 2025 09:31:00 -0000 https://status.handpoint.com/incident/596814#3acbc5f874b359f5cf0b1fec586b1831f77d83412b00cf8da77f5c184a495fd6 The team has identified an issue in Handpoint Payments App where the Transaction History is not loading the transactions. We are actively working on this. We don't see any issue on processing and we see that the processed transactions are being stored properly and this will not impact retroactively. https://status.handpoint.com/incident/595413 Mon, 02 Jun 2025 08:05:08 -0000 https://status.handpoint.com/incident/595413#5a213d1fdcf5fa2f780bd8eb98465764146546e58fcd8dec5a26b2da35bca785 Teya (Saltpay) recovered. https://status.handpoint.com/incident/595413 Mon, 02 Jun 2025 08:03:28 -0000 https://status.handpoint.com/incident/595413#728c42918e4a68da65b1685221da28bbaee28db0c4013a9003edf9312f52f4d8 Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 03:51:10 -0000 https://status.handpoint.com/incident/579672#b0ba92163d18289292c4f575726562253205bdf3575255c6dfa81442d9a422ea Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 03:43:07 -0000 https://status.handpoint.com/incident/579672#93d27a84364c6217cbe9271c73e2eb878de882292a95305965b460ef61ccb82b Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 02:44:06 -0000 https://status.handpoint.com/incident/579672#f9bd4a6f1b9063f96168df01051c1ca128c418aa2d32074ee8b2ca92b770bd3b Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 02:30:05 -0000 https://status.handpoint.com/incident/579672#b574b496d5548079c90f7fc5d2b4a1abb8ad3eacf059f04e87bbabe5dfada75c Teya (Saltpay) went down. https://status.handpoint.com/incident/579672 Mon, 26 May 2025 00:41:05 -0000 https://status.handpoint.com/incident/579672#f4651be6eb9b7dc6e3ba6614212064ddb83cfa2de7c042e2f77addfa603fc80b Teya (Saltpay) recovered. https://status.handpoint.com/incident/579672 Sun, 25 May 2025 23:35:05 -0000 https://status.handpoint.com/incident/579672#ea6220fdec63fb9222c0697f6e7a79a14a70bc663aa50b31be0557ee96e24cfc Teya (Saltpay) went down. https://status.handpoint.com/incident/569796 Sun, 18 May 2025 10:16:00 -0000 https://status.handpoint.com/incident/569796#1ad3818f895804e274adb79cd2daf78cd861fcc4acc2cba30958c0b042fceed1 We've mitigated the elevated load that was affecting the analytics database. Dashboards and queries have been operating normally since 10:10 UTC. We're continuing to monitor the service closely and do not anticipate further impact. https://status.handpoint.com/incident/569796 Sun, 18 May 2025 09:44:00 -0000 https://status.handpoint.com/incident/569796#ea71dcbba608f8efc188efac159323ad7537f10e65a362f7aaabe1dd131cb6c7 We are currently seeing a sustained spike in CPU utilization on the analytics database cluster. This may lead to slower‑than‑normal query performance and delays in analytics dashboards. Our engineering team is actively investigating the root cause and working on mitigation. https://status.handpoint.com/incident/563416 Wed, 14 May 2025 02:29:05 -0000 https://status.handpoint.com/incident/563416#5a75fe295e8eeb977d3f14b42f385297f48edb7923c02afa2d653583b4850a29 Teya (Saltpay) recovered. https://status.handpoint.com/incident/563416 Wed, 14 May 2025 02:26:04 -0000 https://status.handpoint.com/incident/563416#1f36ca7abf4198f1c751ce9c18feea9bf443b56fcc3fd945b8a8086c1191ca5e Teya (Saltpay) went down. https://status.handpoint.com/incident/556553 Mon, 05 May 2025 02:06:08 -0000 https://status.handpoint.com/incident/556553#36edcda26347b6e64f8a08d7f2c7c491901ed470392cd7fa8a426ce3f03a424e Teya (Saltpay) recovered. https://status.handpoint.com/incident/556553 Mon, 05 May 2025 02:01:06 -0000 https://status.handpoint.com/incident/556553#fa5d4c2f07e36c02c73cdcf4508787fe82b78411877abe2ff8d9a3d76462deec Teya (Saltpay) went down. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 22:45:00 -0000 https://status.handpoint.com/incident/553355#31cd1cd031238618e51411a3d7e801353eb8eb943901f269d189ce9d6d920eb3 We can confirm that connectivity has been partially restored to AWS via at least one connection point. While service remains intermittent, we’re now seeing transactions successfully process. At this stage, it’s unclear why on-site backup generators were unable to maintain connectivity—this unprecedented outage appears to have overwhelmed Spain’s network backbone and severed links to the wider internet. Our team is monitoring the link continuously and will inform you once full, stable connectivity is re-established. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/553355 Mon, 28 Apr 2025 21:03:00 -0000 https://status.handpoint.com/incident/553355#7ba0a2f14f05da39e846f463d84920518b89f3a36156789248f97ca938e29380 Power outage has affected AWS DirectConnect in Spain which impacts Handpoint’s ability to process. This looks to be a Force Majeure event that is unfortunately completely out of our hands to control or say when power will be restored. It looks like we are beholden to Spain’s ability to resolve the power crisis. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 13:19:00 -0000 https://status.handpoint.com/incident/543606#eb1f722e4325203ba410b291064a99e1009e3a2b3cc965c666ac1d533c939b42 Dear Partner, During our investigation, we received a report from the processing partner that they had deployed an erroneous change today that caused interruptions in Mastercard transactions. The processing partner has now rolled back their erroneous change. Transactions appear to be processing normally at this time. We will continue to monitor. The erroneous change was in place between 9:15:45h and 9:54:03h UTC. The Mastercard transactions attempted during that period were declined and were not processed. We apologize for any inconvenience caused. Our support team remains open for questions/concerns you might have via support@handpoint.com. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:48:00 -0000 https://status.handpoint.com/incident/543606#8b559252dbc785e8bc1319b603230844a4fa0649463f9fd006f064a9df311612 The processing errors have stopped, we are reviewing with Omnipay Acquirer and the team will continue to monitor during the day https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:23:00 -0000 https://status.handpoint.com/incident/543606#e30598efd7b5c7317721c32a24682d0048587ae1ce31dd98d7f6ae031846d2f7 Issue has identified and we are working on a fix to be released ASAP. https://status.handpoint.com/incident/543606 Fri, 11 Apr 2025 10:07:00 -0000 https://status.handpoint.com/incident/543606#5d33e994b21fcb097db69eaede032144ac97665e35df72f3366e54df06a690e5 We are receiving Processing errors (500) for some transactions, the team is working hard in investigating the issue. Will update once we have more information https://status.handpoint.com/incident/540318 Sat, 05 Apr 2025 09:34:13 -0000 https://status.handpoint.com/incident/540318#d3fc8df345a9af0892fe9eac7afa2ab2f192010dc20c88803233235d0d8baa0a Teya (Saltpay) recovered. https://status.handpoint.com/incident/540318 Sat, 05 Apr 2025 09:30:07 -0000 https://status.handpoint.com/incident/540318#c0a063128fb1f4961c735091d8fdd399bad68c4af6e8e4089231486d01930bfc Teya (Saltpay) went down. https://status.handpoint.com/incident/537094 Mon, 31 Mar 2025 02:35:16 -0000 https://status.handpoint.com/incident/537094#94fbe45f011c81111ee62aa3ffb696412197ad4552ef463783c6fedb901abd5b Teya (Saltpay) recovered. https://status.handpoint.com/incident/537094 Mon, 31 Mar 2025 02:22:16 -0000 https://status.handpoint.com/incident/537094#9a530b6582e3b00a27fa83cf6c0d089d61fc136475da794bfe28437fc5aa898f Teya (Saltpay) went down. https://status.handpoint.com/incident/530625 Wed, 19 Mar 2025 06:50:06 -0000 https://status.handpoint.com/incident/530625#e66221a11bf9293abffa97085bbc4050012f9969cf3ae51c1d7c55b423206255 Teya (Saltpay) recovered. https://status.handpoint.com/incident/530625 Wed, 19 Mar 2025 06:47:06 -0000 https://status.handpoint.com/incident/530625#719aa26e73860ff1ecf4a84554ca8b673a8c22caca0a7c58b4b8e0f43a4c5e90 Teya (Saltpay) went down. https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:31:00 -0000 https://status.handpoint.com/incident/527542#c513cabdddedbfd344668f1f8d6218b0894deb8e1367ce2e8ec3b1b70d6373f8 Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants. Our team will continue to Monitor for any fallbacks. The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants. Feel free to contact our support team for any queries or concerns at support@handpoint.com https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:31:00 -0000 https://status.handpoint.com/incident/527542#c513cabdddedbfd344668f1f8d6218b0894deb8e1367ce2e8ec3b1b70d6373f8 Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants. Our team will continue to Monitor for any fallbacks. The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants. Feel free to contact our support team for any queries or concerns at support@handpoint.com https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:31:00 -0000 https://status.handpoint.com/incident/527542#c513cabdddedbfd344668f1f8d6218b0894deb8e1367ce2e8ec3b1b70d6373f8 Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants. Our team will continue to Monitor for any fallbacks. The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants. Feel free to contact our support team for any queries or concerns at support@handpoint.com https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:31:00 -0000 https://status.handpoint.com/incident/527542#c513cabdddedbfd344668f1f8d6218b0894deb8e1367ce2e8ec3b1b70d6373f8 Dear Customer, A fix has been implemented and service should be resumed with no further actions for the Merchants. Our team will continue to Monitor for any fallbacks. The impact was very low (around 7 transactions in total), we have communicated to affected Partners on what specific transactions were affected and informed on actions for those Merchants. Feel free to contact our support team for any queries or concerns at support@handpoint.com https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:05:00 -0000 https://status.handpoint.com/incident/527542#a26018b04aba1a9384c7655232eb219c8fbe513ad510aaa01fe5b8c0069e6828 Dear Customer, we have discovered that REVERSALS this includes (sale reversals, pre-auth reversals) for some processors (Teya, Omnipay) are not working. Causing inconvenience, in the meantime Merchants can keep track of the transactions to be reversed to be processed once this is solved. Our team is actively working on this to provide a fix, and we will keep you updated once this is completed. https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:05:00 -0000 https://status.handpoint.com/incident/527542#a26018b04aba1a9384c7655232eb219c8fbe513ad510aaa01fe5b8c0069e6828 Dear Customer, we have discovered that REVERSALS this includes (sale reversals, pre-auth reversals) for some processors (Teya, Omnipay) are not working. Causing inconvenience, in the meantime Merchants can keep track of the transactions to be reversed to be processed once this is solved. Our team is actively working on this to provide a fix, and we will keep you updated once this is completed. https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:05:00 -0000 https://status.handpoint.com/incident/527542#a26018b04aba1a9384c7655232eb219c8fbe513ad510aaa01fe5b8c0069e6828 Dear Customer, we have discovered that REVERSALS this includes (sale reversals, pre-auth reversals) for some processors (Teya, Omnipay) are not working. Causing inconvenience, in the meantime Merchants can keep track of the transactions to be reversed to be processed once this is solved. Our team is actively working on this to provide a fix, and we will keep you updated once this is completed. https://status.handpoint.com/incident/527542 Thu, 13 Mar 2025 10:05:00 -0000 https://status.handpoint.com/incident/527542#a26018b04aba1a9384c7655232eb219c8fbe513ad510aaa01fe5b8c0069e6828 Dear Customer, we have discovered that REVERSALS this includes (sale reversals, pre-auth reversals) for some processors (Teya, Omnipay) are not working. Causing inconvenience, in the meantime Merchants can keep track of the transactions to be reversed to be processed once this is solved. Our team is actively working on this to provide a fix, and we will keep you updated once this is completed. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 09:18:05 -0000 https://status.handpoint.com/incident/521334#db7e06d53bb5dc9272dc87e43647026b6425a0ba474bf5311812f9af07ad2cc1 Teya (Saltpay) recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 09:15:16 -0000 https://status.handpoint.com/incident/521334#0f28132746cff18dd1d1f182eed86c9e18634711e9412755983119760c122b27 Teya (Saltpay) went down. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:40:49 -0000 https://status.handpoint.com/incident/521334#1f6dfe96013b7101407188e0a9235f32cc162b257602f17fce9f5b7926ec23f5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:40:49 -0000 https://status.handpoint.com/incident/521334#1f6dfe96013b7101407188e0a9235f32cc162b257602f17fce9f5b7926ec23f5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:40:49 -0000 https://status.handpoint.com/incident/521334#1f6dfe96013b7101407188e0a9235f32cc162b257602f17fce9f5b7926ec23f5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:40:49 -0000 https://status.handpoint.com/incident/521334#1f6dfe96013b7101407188e0a9235f32cc162b257602f17fce9f5b7926ec23f5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:36:45 -0000 https://status.handpoint.com/incident/521334#2062dc7153522315dd6c2daf1e78b5387e3fe114ad5c908ce6139a8ed17fe1a9 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:36:45 -0000 https://status.handpoint.com/incident/521334#2062dc7153522315dd6c2daf1e78b5387e3fe114ad5c908ce6139a8ed17fe1a9 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:36:45 -0000 https://status.handpoint.com/incident/521334#2062dc7153522315dd6c2daf1e78b5387e3fe114ad5c908ce6139a8ed17fe1a9 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/521334 Sun, 02 Mar 2025 05:36:45 -0000 https://status.handpoint.com/incident/521334#2062dc7153522315dd6c2daf1e78b5387e3fe114ad5c908ce6139a8ed17fe1a9 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/514030 Mon, 17 Feb 2025 03:13:09 -0000 https://status.handpoint.com/incident/514030#a5596dc9a2ea258186c33a895129ef3076157f9f353d05f82dc97374caff888b Teya (Saltpay) recovered. https://status.handpoint.com/incident/514030 Mon, 17 Feb 2025 03:09:08 -0000 https://status.handpoint.com/incident/514030#c019fd7607d651556d48afc27eb042f0e56917ef4f2579ac1fce39cd2787839f Teya (Saltpay) went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 21:09:57 -0000 https://status.handpoint.com/incident/513849#f621715c20118ed26f32568a60c96d005a329976a9d48a10d4a4ec44bbde38d1 Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 21:09:57 -0000 https://status.handpoint.com/incident/513849#f621715c20118ed26f32568a60c96d005a329976a9d48a10d4a4ec44bbde38d1 Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:57:54 -0000 https://status.handpoint.com/incident/513849#f4513b1e87dc73a33532e6165ea0f5d66b15179e6a573416e3e3d67f23a4a83f Interac and TNS went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:57:54 -0000 https://status.handpoint.com/incident/513849#f4513b1e87dc73a33532e6165ea0f5d66b15179e6a573416e3e3d67f23a4a83f Interac and TNS went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:30:54 -0000 https://status.handpoint.com/incident/513849#4f88fdc3c89a227a80b87950fe5c63bd72238cfbee91e8b0deaf9952fb607c3b Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 18:30:54 -0000 https://status.handpoint.com/incident/513849#4f88fdc3c89a227a80b87950fe5c63bd72238cfbee91e8b0deaf9952fb607c3b Interac and TNS recovered. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 14:50:55 -0000 https://status.handpoint.com/incident/513849#e90613b616932515e24cb10630f8ba67ef6365c6a3bc17c1b133bcf4b25ab000 Interac and TNS went down. https://status.handpoint.com/incident/513849 Sun, 16 Feb 2025 14:50:55 -0000 https://status.handpoint.com/incident/513849#e90613b616932515e24cb10630f8ba67ef6365c6a3bc17c1b133bcf4b25ab000 Interac and TNS went down. https://status.handpoint.com/incident/512601 Thu, 13 Feb 2025 21:01:22 -0000 https://status.handpoint.com/incident/512601#3300ac91e15dfb40a51ed2e0980b0085f1907ad53493e6867ade99c5c06ed9ea Teya (Saltpay) recovered. https://status.handpoint.com/incident/512601 Thu, 13 Feb 2025 20:59:50 -0000 https://status.handpoint.com/incident/512601#02c468dd63e14284d4fc5e82796d35bb56d8a2df1d5d5d090bffaa679f9fb929 Teya (Saltpay) went down. https://status.handpoint.com/incident/510852 Tue, 11 Feb 2025 06:34:09 -0000 https://status.handpoint.com/incident/510852#aa45ea972a453da69830304f36b35400484c28c1ed3ac289fe8ee831a1e14e26 Worldpay/Vantiv recovered. https://status.handpoint.com/incident/510852 Tue, 11 Feb 2025 06:32:08 -0000 https://status.handpoint.com/incident/510852#85bee0911baec25525ba543fdbf2bb01d06b64a0a18a4b3855fe42539ee8578c Worldpay/Vantiv went down. https://status.handpoint.com/incident/509142 Fri, 07 Feb 2025 19:55:40 -0000 https://status.handpoint.com/incident/509142#495a464c304c0b0c2adb3adcec168c50609ecb6f740c2193b399fc56f2b71f5a Handpoint Cloud API recovered. https://status.handpoint.com/incident/509142 Fri, 07 Feb 2025 19:15:31 -0000 https://status.handpoint.com/incident/509142#11a588a58063bbae5f1a4ea1d8d9808d39022b60b2777d0ec674825524ca0af7 Handpoint Cloud API went down. https://status.handpoint.com/incident/506281 Mon, 03 Feb 2025 04:07:10 -0000 https://status.handpoint.com/incident/506281#bea42eed53f754689fa84577fc931082ac718a935e620d71291364da47fb5684 Teya (Saltpay) recovered. https://status.handpoint.com/incident/506281 Mon, 03 Feb 2025 04:05:13 -0000 https://status.handpoint.com/incident/506281#022e30743c91f225574ef28ebfb9bb5ecb2f6a5c86524c0ab434e3c0736ad626 Teya (Saltpay) went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 13:01:25 -0000 https://status.handpoint.com/incident/499977#69298a3fda2c55e0d72dd486359418a1684dd23a559080f802ebc877af81d4b2 Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 12:01:23 -0000 https://status.handpoint.com/incident/499977#781192ab4b79ef120a16767f041a6dbad24c7e74214abe46b7815d43cd958a32 Handpoint Cloud API went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:50:42 -0000 https://status.handpoint.com/incident/499977#a8034dddb1e5638d0c2aae3065a5ba55f795020a88fe085b923b3156c2e1a2ff Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:40:26 -0000 https://status.handpoint.com/incident/499977#9056a3a41c615d37ed85f6e8185379ebccde1d95f733d7964e3373fa130f5fe6 Handpoint Cloud API went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:30:13 -0000 https://status.handpoint.com/incident/499977#d3257aae1f9acbf6500091b2da3675c7c7da5984b9ae2bf5d78f84f49a0aa913 Handpoint Cloud API recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 11:10:13 -0000 https://status.handpoint.com/incident/499977#450684b23c92ead0af9935fd142f966b79b0c388c083d9f7ac8271d3bbe5a6d9 Altron, Amex Direct, EmerchantPay, and 10 other resources recovered. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:41 -0000 https://status.handpoint.com/incident/499977#7b0a0b2ea4bbc5c75a0979f854c56b0d9eb531aa50ac64f019ae02a5bd85377a Interac and TNS went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:41 -0000 https://status.handpoint.com/incident/499977#7b0a0b2ea4bbc5c75a0979f854c56b0d9eb531aa50ac64f019ae02a5bd85377a Interac and TNS went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:39 -0000 https://status.handpoint.com/incident/499977#68e1dd6f206fb7930b63c0eb1a9bec34fd54f8882bae55c53c8c998c5a00a6b3 EmerchantPay, EVO, Lloyds, and 2 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:40:10 -0000 https://status.handpoint.com/incident/499977#2e3cebb3ac9a00b402ea061842cab153bf1c0816a4c2254e508f75a0e6f08be0 Altron, Amex Direct, Paysafe, and 3 other resources went down. https://status.handpoint.com/incident/499977 Wed, 22 Jan 2025 10:34:21 -0000 https://status.handpoint.com/incident/499977#334b8012348ae89cdb1eccbed9315b69b35009c37e2d8205280bae16ddff62ba Handpoint Cloud API went down. https://status.handpoint.com/incident/498529 Mon, 20 Jan 2025 03:43:05 -0000 https://status.handpoint.com/incident/498529#91af8124850247a2468c5c3b6e1f454b5c780350bcf8f78205a53e1bea172846 Teya (Saltpay) recovered. https://status.handpoint.com/incident/498529 Mon, 20 Jan 2025 03:37:07 -0000 https://status.handpoint.com/incident/498529#4a0739ff4fbaa92af74452f555b15587916c2e1f0d603db170c935e60536f827 Teya (Saltpay) went down. https://status.handpoint.com/incident/484738 Fri, 20 Dec 2024 06:52:05 -0000 https://status.handpoint.com/incident/484738#16ded48cd24101afe396bdb864806babf51e082b0cc7e22e9b8ccae29450d8fc Teya (Saltpay) recovered. https://status.handpoint.com/incident/484738 Fri, 20 Dec 2024 06:49:13 -0000 https://status.handpoint.com/incident/484738#d5a43fe291d4f1c9f074feccf97d0c684f91d31bd2e83546958d12b8183e681f Teya (Saltpay) went down. https://status.handpoint.com/incident/470229 Sat, 30 Nov 2024 19:54:12 -0000 https://status.handpoint.com/incident/470229#69e34be237e21a18c66b29f949b0f247c5fd6b5e4149d5729bd6caff9254ad8f Teya (Saltpay) recovered. https://status.handpoint.com/incident/470229 Sat, 30 Nov 2024 19:52:18 -0000 https://status.handpoint.com/incident/470229#c080fda6be4f6ce7052ba3e562d13bbe88ea0ae06d333fadda823620e09b6fcd Teya (Saltpay) went down. https://status.handpoint.com/incident/468548 Wed, 27 Nov 2024 09:49:10 -0000 https://status.handpoint.com/incident/468548#164bba74f0e41d97883fd6725360fbeb345b183d2ab387d49fe6a1e01a35d20b Altron recovered. https://status.handpoint.com/incident/468548 Wed, 27 Nov 2024 09:47:07 -0000 https://status.handpoint.com/incident/468548#e3cd2acd879100f00c241a509875ddbddd424177b08df2eed1a937742ccfd9dd Altron went down. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:57 -0000 https://status.handpoint.com/incident/465199#7f8716f330bd23a329a3c0857f0ec4951d30060cfde74c7ef43fefb2fad2ff18 Interac and TNS recovered. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:57 -0000 https://status.handpoint.com/incident/465199#7f8716f330bd23a329a3c0857f0ec4951d30060cfde74c7ef43fefb2fad2ff18 Interac and TNS recovered. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:03 -0000 https://status.handpoint.com/incident/465199#68a21c2c99fb057dc2551ed82e490ae497491d66a4b88ae4382df46899207eff Interac and TNS went down. https://status.handpoint.com/incident/465199 Thu, 21 Nov 2024 08:23:03 -0000 https://status.handpoint.com/incident/465199#68a21c2c99fb057dc2551ed82e490ae497491d66a4b88ae4382df46899207eff Interac and TNS went down. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:47:42 -0000 https://status.handpoint.com/incident/464445#9884e47ec092f60c5dc268019e1544678676c88f38492c7fc490fc2ed0df789a EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:47:42 -0000 https://status.handpoint.com/incident/464445#9884e47ec092f60c5dc268019e1544678676c88f38492c7fc490fc2ed0df789a EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:47:42 -0000 https://status.handpoint.com/incident/464445#9884e47ec092f60c5dc268019e1544678676c88f38492c7fc490fc2ed0df789a EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:47:42 -0000 https://status.handpoint.com/incident/464445#9884e47ec092f60c5dc268019e1544678676c88f38492c7fc490fc2ed0df789a EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:39:41 -0000 https://status.handpoint.com/incident/464445#25521c9d22f7791f93e6a847e34a5b48ddda989ddf036070862989431f3b70fd EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:39:41 -0000 https://status.handpoint.com/incident/464445#25521c9d22f7791f93e6a847e34a5b48ddda989ddf036070862989431f3b70fd EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:39:41 -0000 https://status.handpoint.com/incident/464445#25521c9d22f7791f93e6a847e34a5b48ddda989ddf036070862989431f3b70fd EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/464445 Wed, 20 Nov 2024 01:39:41 -0000 https://status.handpoint.com/incident/464445#25521c9d22f7791f93e6a847e34a5b48ddda989ddf036070862989431f3b70fd EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/449357 Wed, 23 Oct 2024 12:43:10 -0000 https://status.handpoint.com/incident/449357#f4288ab882b23820dad38a332ccfed75aa24d06b05566c917c53f7a4d5af7a0f Teya (Saltpay) recovered. https://status.handpoint.com/incident/449357 Wed, 23 Oct 2024 12:42:13 -0000 https://status.handpoint.com/incident/449357#ed902d7348f854046ff7b1123971eb4277ecf82d58ad092581d19519a51ece55 Teya (Saltpay) went down. https://status.handpoint.com/incident/442188 Thu, 10 Oct 2024 04:18:12 -0000 https://status.handpoint.com/incident/442188#90fc79365f23d53c613bd8d2217c99ee766c9bd76fe36b01681c31159884c9b2 Teya (Saltpay) recovered. https://status.handpoint.com/incident/442188 Thu, 10 Oct 2024 03:09:12 -0000 https://status.handpoint.com/incident/442188#7dfefa061c5bb7036077b0003b12547d279676612e3f3d7b1b764dbc8cc36cd8 Teya (Saltpay) went down. https://status.handpoint.com/incident/431211 Wed, 18 Sep 2024 18:36:05 -0000 https://status.handpoint.com/incident/431211#d5e5dfc7bcf05da6518391bf515963a516939be4e162743365986003fd9cf4f7 Teya (Saltpay) recovered. https://status.handpoint.com/incident/431211 Wed, 18 Sep 2024 18:33:09 -0000 https://status.handpoint.com/incident/431211#4bf8bf1b661c18962e16355b649b43f3381bbb76b3e1145da1793cedce8a977a Teya (Saltpay) went down. https://status.handpoint.com/incident/430257 Tue, 17 Sep 2024 00:55:11 -0000 https://status.handpoint.com/incident/430257#d709c10d45b1133e7c32e6aee5427c3226f0f53bb9882878ab9f1c76cc60ef25 Teya (Saltpay) recovered. https://status.handpoint.com/incident/430257 Tue, 17 Sep 2024 00:51:12 -0000 https://status.handpoint.com/incident/430257#e9c4175706f3cb9ac3aeded422df17c3478f09c3d7a420ce0bc209e2e6bb1fb3 Teya (Saltpay) went down. https://status.handpoint.com/incident/429108 Sat, 14 Sep 2024 10:45:07 -0000 https://status.handpoint.com/incident/429108#82e71ba116baa5f8b95c82b5c820bf5e53dbd213b558bf7e4cd532ac0b1c2bee Teya (Saltpay) recovered. https://status.handpoint.com/incident/429108 Sat, 14 Sep 2024 10:42:05 -0000 https://status.handpoint.com/incident/429108#95477234ad7e8c4520b4f06a17f44d8a14b547022655f1112d52f6a82d7ad617 Teya (Saltpay) went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:45:39 -0000 https://status.handpoint.com/incident/427982#8e2f9ecd3b9ee4daeed2c86764b3a99f52f92d1a6e35316ce4319e95d4ae13d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:45:39 -0000 https://status.handpoint.com/incident/427982#8e2f9ecd3b9ee4daeed2c86764b3a99f52f92d1a6e35316ce4319e95d4ae13d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:45:39 -0000 https://status.handpoint.com/incident/427982#8e2f9ecd3b9ee4daeed2c86764b3a99f52f92d1a6e35316ce4319e95d4ae13d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:45:39 -0000 https://status.handpoint.com/incident/427982#8e2f9ecd3b9ee4daeed2c86764b3a99f52f92d1a6e35316ce4319e95d4ae13d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:39:39 -0000 https://status.handpoint.com/incident/427982#a7c2323f73ea4fc3e3a60970915715a6f334d2078703d16284de137cc01d90d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:39:39 -0000 https://status.handpoint.com/incident/427982#a7c2323f73ea4fc3e3a60970915715a6f334d2078703d16284de137cc01d90d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:39:39 -0000 https://status.handpoint.com/incident/427982#a7c2323f73ea4fc3e3a60970915715a6f334d2078703d16284de137cc01d90d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:39:39 -0000 https://status.handpoint.com/incident/427982#a7c2323f73ea4fc3e3a60970915715a6f334d2078703d16284de137cc01d90d5 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:16:43 -0000 https://status.handpoint.com/incident/427982#c468b3e4acf50c254aed261b83d68d306162266f35107851c158f3ea5e52a8b4 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:16:43 -0000 https://status.handpoint.com/incident/427982#c468b3e4acf50c254aed261b83d68d306162266f35107851c158f3ea5e52a8b4 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:16:43 -0000 https://status.handpoint.com/incident/427982#c468b3e4acf50c254aed261b83d68d306162266f35107851c158f3ea5e52a8b4 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:16:43 -0000 https://status.handpoint.com/incident/427982#c468b3e4acf50c254aed261b83d68d306162266f35107851c158f3ea5e52a8b4 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:08:42 -0000 https://status.handpoint.com/incident/427982#dbbbf064b704129787641c1c7eab142085be40ced2a06e83921ed5d04955d220 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:08:42 -0000 https://status.handpoint.com/incident/427982#dbbbf064b704129787641c1c7eab142085be40ced2a06e83921ed5d04955d220 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:08:42 -0000 https://status.handpoint.com/incident/427982#dbbbf064b704129787641c1c7eab142085be40ced2a06e83921ed5d04955d220 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 10:08:42 -0000 https://status.handpoint.com/incident/427982#dbbbf064b704129787641c1c7eab142085be40ced2a06e83921ed5d04955d220 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:57:47 -0000 https://status.handpoint.com/incident/427982#a6b2b3bae42658dad824f9ffd271351f957602f6aee19bd56b1348cbd6fb0d26 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:57:47 -0000 https://status.handpoint.com/incident/427982#a6b2b3bae42658dad824f9ffd271351f957602f6aee19bd56b1348cbd6fb0d26 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:57:47 -0000 https://status.handpoint.com/incident/427982#a6b2b3bae42658dad824f9ffd271351f957602f6aee19bd56b1348cbd6fb0d26 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:57:47 -0000 https://status.handpoint.com/incident/427982#a6b2b3bae42658dad824f9ffd271351f957602f6aee19bd56b1348cbd6fb0d26 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:24:45 -0000 https://status.handpoint.com/incident/427982#3c071373249523e08d3d7724b23cea6e0792823924648eef6d1e9e5d13def715 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:24:45 -0000 https://status.handpoint.com/incident/427982#3c071373249523e08d3d7724b23cea6e0792823924648eef6d1e9e5d13def715 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:24:45 -0000 https://status.handpoint.com/incident/427982#3c071373249523e08d3d7724b23cea6e0792823924648eef6d1e9e5d13def715 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 08:24:45 -0000 https://status.handpoint.com/incident/427982#3c071373249523e08d3d7724b23cea6e0792823924648eef6d1e9e5d13def715 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 07:14:42 -0000 https://status.handpoint.com/incident/427982#98ab7366aac3ad86107f71b8e840c80dde99d8bfff44b2df213a28077c0bdd34 EmerchantPay, Lloyds, and Omnipay recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 07:14:42 -0000 https://status.handpoint.com/incident/427982#98ab7366aac3ad86107f71b8e840c80dde99d8bfff44b2df213a28077c0bdd34 EmerchantPay, Lloyds, and Omnipay recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 07:14:42 -0000 https://status.handpoint.com/incident/427982#98ab7366aac3ad86107f71b8e840c80dde99d8bfff44b2df213a28077c0bdd34 EmerchantPay, Lloyds, and Omnipay recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:20:46 -0000 https://status.handpoint.com/incident/427982#f252fb30a580efa633985f378921fcb18ff236473ec6b32094c61b2fe50dfd5c EmerchantPay, Lloyds, and Omnipay went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:20:46 -0000 https://status.handpoint.com/incident/427982#f252fb30a580efa633985f378921fcb18ff236473ec6b32094c61b2fe50dfd5c EmerchantPay, Lloyds, and Omnipay went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:20:46 -0000 https://status.handpoint.com/incident/427982#f252fb30a580efa633985f378921fcb18ff236473ec6b32094c61b2fe50dfd5c EmerchantPay, Lloyds, and Omnipay went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:07:47 -0000 https://status.handpoint.com/incident/427982#138800dd420447282f5aebe3a8b6b0a1cc47af0ff4a6682a9dbd241e85ecca1e EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:07:47 -0000 https://status.handpoint.com/incident/427982#138800dd420447282f5aebe3a8b6b0a1cc47af0ff4a6682a9dbd241e85ecca1e EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:07:47 -0000 https://status.handpoint.com/incident/427982#138800dd420447282f5aebe3a8b6b0a1cc47af0ff4a6682a9dbd241e85ecca1e EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 06:07:47 -0000 https://status.handpoint.com/incident/427982#138800dd420447282f5aebe3a8b6b0a1cc47af0ff4a6682a9dbd241e85ecca1e EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:49:43 -0000 https://status.handpoint.com/incident/427982#ac982ddf8a46e04caeefd48a36327b5c7d369041b4ab5d2231ac1897082768ad EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:49:43 -0000 https://status.handpoint.com/incident/427982#ac982ddf8a46e04caeefd48a36327b5c7d369041b4ab5d2231ac1897082768ad EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:49:43 -0000 https://status.handpoint.com/incident/427982#ac982ddf8a46e04caeefd48a36327b5c7d369041b4ab5d2231ac1897082768ad EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:49:43 -0000 https://status.handpoint.com/incident/427982#ac982ddf8a46e04caeefd48a36327b5c7d369041b4ab5d2231ac1897082768ad EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 05:28:06 -0000 https://status.handpoint.com/incident/427982#cb13e62317199c18a61d433f70301d144eb0ee27735fe2f8515b6c458391bcf9 Amex Direct recovered. https://status.handpoint.com/incident/427982 Thu, 12 Sep 2024 03:55:05 -0000 https://status.handpoint.com/incident/427982#80045dfaf870f0d63dfd11e6dc03b6c9e16cafedc2c3cf63dc5cd88a656a7a42 Amex Direct went down. https://status.handpoint.com/incident/426093 Sun, 08 Sep 2024 18:30:00 -0000 https://status.handpoint.com/incident/426093#b17d92a177e54e972255b8567abb4a4e46186659ad56b0f09e5869681c5fce49 The partial outage affecting our REST API, caused by an issue with our WebSocket provider, has now been fully resolved. All services are back online. Please note that affected devices may need to be restarted to restore full functionality. https://status.handpoint.com/incident/424314 Wed, 04 Sep 2024 21:09:07 -0000 https://status.handpoint.com/incident/424314#29d4f707b4b4bffcfa62da01cf7c32d59de3ad244af5c5a9bd53ea3ffae7e08d Altron recovered. https://status.handpoint.com/incident/424314 Wed, 04 Sep 2024 21:05:07 -0000 https://status.handpoint.com/incident/424314#5feb799b40b39a3f9fd1a95dc56ab11721fa82e07f44b74c3e246173516bf174 Altron went down. https://status.handpoint.com/incident/423736 Tue, 03 Sep 2024 21:15:06 -0000 https://status.handpoint.com/incident/423736#559956381fab479c938ddfb1d04488e33eb70e248dd8afb94bb103a511e8cfec Altron recovered. https://status.handpoint.com/incident/423736 Tue, 03 Sep 2024 21:13:06 -0000 https://status.handpoint.com/incident/423736#bf8ae6b466b9d5be541039505e77a05eedabdd503b403e38c1e3bdaac05fab31 Altron went down. https://status.handpoint.com/incident/421813 Fri, 30 Aug 2024 14:11:08 -0000 https://status.handpoint.com/incident/421813#59c814027c9582e2f019b60e05d94e3cb26bf45f0bc71a7a0e8b6aa18849da63 Teya (Saltpay) recovered. https://status.handpoint.com/incident/421813 Fri, 30 Aug 2024 14:09:06 -0000 https://status.handpoint.com/incident/421813#00e62597d0f0f0a338041bd5b9c26e75330df9b8c54c05e4c1ea360b891993a0 Teya (Saltpay) went down. https://status.handpoint.com/incident/420190 Tue, 27 Aug 2024 15:54:10 -0000 https://status.handpoint.com/incident/420190#02e75cfce13ac5a19136a462284aec9c8b0613b150fb8017e671f5be3b86264d Altron recovered. https://status.handpoint.com/incident/420190 Tue, 27 Aug 2024 15:52:10 -0000 https://status.handpoint.com/incident/420190#b792c04f9734f74155e8de36021999736ec7a89f8ff2827ace6d18ca260f0213 Altron went down. https://status.handpoint.com/incident/417887 Fri, 23 Aug 2024 02:18:14 -0000 https://status.handpoint.com/incident/417887#d4efa8e01218840d5845b57279094de8fd9a3cf4cd4594158c2408b743f83831 Teya (Saltpay) recovered. https://status.handpoint.com/incident/417887 Fri, 23 Aug 2024 02:11:17 -0000 https://status.handpoint.com/incident/417887#342163a28138974688669744e2a52f4adf9fcbce8046c11a8fb2ccb77aaf8fe3 Teya (Saltpay) went down. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:25:00 -0000 https://status.handpoint.com/incident/416421#b9989071432192b48096193af07b4ebe91633844b50907ed6f94bdfaa8438dca Interac and TNS recovered. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:25:00 -0000 https://status.handpoint.com/incident/416421#b9989071432192b48096193af07b4ebe91633844b50907ed6f94bdfaa8438dca Interac and TNS recovered. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:11:54 -0000 https://status.handpoint.com/incident/416421#9e4ff3024906140b46eff37325379afc9b17228763eb3c42da969b64d020c0b8 Interac and TNS went down. https://status.handpoint.com/incident/416421 Tue, 20 Aug 2024 09:11:54 -0000 https://status.handpoint.com/incident/416421#9e4ff3024906140b46eff37325379afc9b17228763eb3c42da969b64d020c0b8 Interac and TNS went down. https://status.handpoint.com/incident/415323 Sat, 17 Aug 2024 18:23:13 -0000 https://status.handpoint.com/incident/415323#810f252b14acd48cf2fcbd67424e871b38d7f968fffae743ced05c4a91b34af5 Altron recovered. https://status.handpoint.com/incident/415323 Sat, 17 Aug 2024 18:18:09 -0000 https://status.handpoint.com/incident/415323#86a1261e69ef65b255dc7cce8a4b7811aea4982f4e9d1c63bd4ad3a66fb0f45d Altron went down. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 17:23:00 -0000 https://status.handpoint.com/incident/412761#c8b4653280153227bbd038d5cb1b6eaacb6584023e088453aa4c667ce8998b53 Handpoint has resolved the degradation that was impacting some users of the Handpoint payments application. Your merchants should be able to begin transacting again, either with cloud or standalone integrations. They may need to re-start the Payments application on the terminal. Transaction results will be available in their terminal application. If your merchants are still experiencing issues, please contact support@handpoint In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. We will continue to update you regarding the restoration of Handpoint TMS.In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 17:23:00 -0000 https://status.handpoint.com/incident/412761#c8b4653280153227bbd038d5cb1b6eaacb6584023e088453aa4c667ce8998b53 Handpoint has resolved the degradation that was impacting some users of the Handpoint payments application. Your merchants should be able to begin transacting again, either with cloud or standalone integrations. They may need to re-start the Payments application on the terminal. Transaction results will be available in their terminal application. If your merchants are still experiencing issues, please contact support@handpoint In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. We will continue to update you regarding the restoration of Handpoint TMS.In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 17:23:00 -0000 https://status.handpoint.com/incident/412761#c8b4653280153227bbd038d5cb1b6eaacb6584023e088453aa4c667ce8998b53 Handpoint has resolved the degradation that was impacting some users of the Handpoint payments application. Your merchants should be able to begin transacting again, either with cloud or standalone integrations. They may need to re-start the Payments application on the terminal. Transaction results will be available in their terminal application. If your merchants are still experiencing issues, please contact support@handpoint In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. We will continue to update you regarding the restoration of Handpoint TMS.In addition, integrators can use Get TXN Status or the TXN Feed API to confirm the status of any transactions. Handpoint TMS has been restored so partners can continue activating merchants and using TMS Analytics. We sincerely apologize for any inconvenience this has caused to you and your business. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 14:30:00 -0000 https://status.handpoint.com/incident/412761#5a4c1bac866ea135097fbe7f1820f0a89ae69aea58a01d2ee2d01f51ee101b51 As you may have been aware Handpoint is experiencing issues with Handpoint TMS as well as authorizations from some users of the Handpoint payment application, either standalone or cloud-integrated. Our team is hard at work to resolve the issue. We apologize for any inconvenience and will provide you with updates as we work with urgency. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 14:30:00 -0000 https://status.handpoint.com/incident/412761#5a4c1bac866ea135097fbe7f1820f0a89ae69aea58a01d2ee2d01f51ee101b51 As you may have been aware Handpoint is experiencing issues with Handpoint TMS as well as authorizations from some users of the Handpoint payment application, either standalone or cloud-integrated. Our team is hard at work to resolve the issue. We apologize for any inconvenience and will provide you with updates as we work with urgency. https://status.handpoint.com/incident/412761 Mon, 12 Aug 2024 14:30:00 -0000 https://status.handpoint.com/incident/412761#5a4c1bac866ea135097fbe7f1820f0a89ae69aea58a01d2ee2d01f51ee101b51 As you may have been aware Handpoint is experiencing issues with Handpoint TMS as well as authorizations from some users of the Handpoint payment application, either standalone or cloud-integrated. Our team is hard at work to resolve the issue. We apologize for any inconvenience and will provide you with updates as we work with urgency. https://status.handpoint.com/incident/395587 Tue, 09 Jul 2024 09:39:12 -0000 https://status.handpoint.com/incident/395587#e0466977c2ed4ca2b2002f8871d3bea111522ab2a04961566fb6c85ffe46b8b1 Altron recovered. https://status.handpoint.com/incident/395587 Tue, 09 Jul 2024 09:18:04 -0000 https://status.handpoint.com/incident/395587#40f8a6c899aa989621317cdeb6dca35c1f55d2389009bb033ae4139d7f945fce Altron went down. https://status.handpoint.com/incident/395315 Mon, 08 Jul 2024 21:07:05 -0000 https://status.handpoint.com/incident/395315#1de72e86cc14ee40cd4145439e88df8e305b7638c68a99056640aacee6d23da6 Altron recovered. https://status.handpoint.com/incident/395315 Mon, 08 Jul 2024 20:20:14 -0000 https://status.handpoint.com/incident/395315#e158ecebcfecef09b8be23d59bbaa023797041d1b441665f084b10fb4dd8366f Altron went down. https://status.handpoint.com/incident/393873 Fri, 05 Jul 2024 05:15:14 -0000 https://status.handpoint.com/incident/393873#a627ae68f9a897eb4b2dae0828fb4f0306628a726ac62fd659ca23d89dbf1255 Amex Direct recovered. https://status.handpoint.com/incident/393873 Fri, 05 Jul 2024 04:29:16 -0000 https://status.handpoint.com/incident/393873#f40db1c8901457784deea5030000fbf35cd0b008b9ff4037631764e8f32a5972 Amex Direct went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 21:24:07 -0000 https://status.handpoint.com/incident/393386#8b805c41c3be121677a2ad3e5ceb79d95e4ceaa9f3289c21c9d84b450ef27a30 Altron recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 21:13:13 -0000 https://status.handpoint.com/incident/393386#5de85f08fc2ac3b30b0d52be6ba51d042b480c7d52a0ed4495e992813e68649a Altron went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 12:52:11 -0000 https://status.handpoint.com/incident/393386#3eb16034cdc9b7a6f5f9c9715838bf4e9d43b00a128540c0213d5bea413b5c32 Teya (Saltpay) recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 12:50:04 -0000 https://status.handpoint.com/incident/393386#166d1cd046e8b694159f2c21d2c17cfe35106979ae52da8a1a445781d11bc37b Teya (Saltpay) went down. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 04:59:08 -0000 https://status.handpoint.com/incident/393386#25b577e4701a02787e9e18520606b136238eb4d79d891ef97087fc56688c5a00 Teya (Saltpay) recovered. https://status.handpoint.com/incident/393386 Thu, 04 Jul 2024 04:30:09 -0000 https://status.handpoint.com/incident/393386#d50ff988fc5a49079c0619122ee7de318f34c40eb360ce3d2b35daaacd448741 Teya (Saltpay) went down. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 01:32:12 -0000 https://status.handpoint.com/incident/391661#37ebe645b07347dfff6dac06959d935adc5e7e8f90cea3dd82078d9f25f6b299 Teya (Saltpay) recovered. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 01:27:12 -0000 https://status.handpoint.com/incident/391661#94b0db8f31f6612c4a07cd2251b939848f50973ba873a4c96d8d7fbe0d2e4402 Teya (Saltpay) went down. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 00:28:09 -0000 https://status.handpoint.com/incident/391661#c88c5c8399af53368ad7d9778b182c766a23e776eff7f8dad8d5df18e19ce7b6 Teya (Saltpay) recovered. https://status.handpoint.com/incident/391661 Mon, 01 Jul 2024 00:13:08 -0000 https://status.handpoint.com/incident/391661#a10dc6dc0df8955f3c1f95e4dd454bcbfd6b9350a3532104a350f5c950f02aaa Teya (Saltpay) went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 20:45:15 -0000 https://status.handpoint.com/incident/387507#43a8841096ab38352faebb7f643f499fdf7ecc995bca5632a13487848817311f Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 20:38:07 -0000 https://status.handpoint.com/incident/387507#19673b739321a986f41148067755fba636c2d77738699ea4f849511eee00cc0e Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:43:29 -0000 https://status.handpoint.com/incident/387507#46f71e42c3b01bcc0583fd58c4cdd89767b6a538d447036c50b497f556942339 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:22:07 -0000 https://status.handpoint.com/incident/387507#4fb7887742d4062bf237f597155281aee546faed3b966cd6c81382d9af73c28c Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:14:21 -0000 https://status.handpoint.com/incident/387507#6c60a0a154e6898bdec193ff3f4897c89dea63fcd704138825a3b4f005da48d6 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 13:04:08 -0000 https://status.handpoint.com/incident/387507#a4cc1480eb6d3d93e04cb696019846860474680b4ced60b2718cde41c1ded6f4 Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:58:07 -0000 https://status.handpoint.com/incident/387507#185e8cc2b8ea6dcab1451ae462d7f173c200b1f90697734569a2c0dbd6b1ad4d Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:50:10 -0000 https://status.handpoint.com/incident/387507#d5dea2abbc4042000fe94a9e2a11c98e2fb2a66bbf35a36b5f2a2426f95b6874 Altron went down. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:43:06 -0000 https://status.handpoint.com/incident/387507#2f204bd8b0a9711af91032a6b09f8049352fd23524d49cb8a9180335ec337214 Altron recovered. https://status.handpoint.com/incident/387507 Fri, 21 Jun 2024 12:36:26 -0000 https://status.handpoint.com/incident/387507#93d205be2170f71d0321955db5ed54523377a74917338d9294dfd50a68aff34d Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 12:27:06 -0000 https://status.handpoint.com/incident/386831#59754c318c75f14aa2b457e6bbdc7a53a8dc904f7b39d487038499d4643fd46a Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 12:22:07 -0000 https://status.handpoint.com/incident/386831#e807409e70a1742b942277884c713262b78208d1b425c880079c029bf49a38a8 Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:33:09 -0000 https://status.handpoint.com/incident/386831#b8c728151007d370fec5e578fa184c371a7e16f525b09dbac08a9d2084df1c7c Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:26:14 -0000 https://status.handpoint.com/incident/386831#f5c0f35b1b0d80947e16fde3414c42659a2dae5461577e52194818b6b5c2430a Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 11:10:14 -0000 https://status.handpoint.com/incident/386831#f1ee714f935d71bae1de9cccecf57a079e82583a351d22b7774436007499da90 Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 10:37:13 -0000 https://status.handpoint.com/incident/386831#febd60803e6ad9d1ceaaf6f76beaf90cfc9ea624dc5722a5001014233a6d62bf Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 09:50:18 -0000 https://status.handpoint.com/incident/386831#9d99d0691ca9d5957acae32c520d4a5825719c459e0c2dad3fa326815d6326ed Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 09:49:09 -0000 https://status.handpoint.com/incident/386831#c503f03b2f963f149f17de9028e30189a24b349356b6c17dbd5fa42b8ba8d18d Altron went down. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 07:36:16 -0000 https://status.handpoint.com/incident/386831#6136e85eaf28a8aaf506d5e56ade739dc21294d319666449c3709907e30fbc8c Altron recovered. https://status.handpoint.com/incident/386831 Thu, 20 Jun 2024 07:33:07 -0000 https://status.handpoint.com/incident/386831#b2d38f922012ed28b40a9675133b13af6ec6f05bb284c134788487763fe2d61f Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:58:07 -0000 https://status.handpoint.com/incident/386372#1fa0c4d1c298fba33bd12b54f2de9d7578d4094b9530a2e346d20968ca3ece7f Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:49:09 -0000 https://status.handpoint.com/incident/386372#ea2ff9b3015e29a84fd9f75eba44bc141a86ff84ff65f8e1d039a289446b197c Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:15:06 -0000 https://status.handpoint.com/incident/386372#0186903cb511def5296653c33813437d55bc0a2bad12414a84deb0b48df4e35c Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 20:10:07 -0000 https://status.handpoint.com/incident/386372#96f0751124f07eb29059815d4fa186c10a0a97a4d0fb4efadf95a7c565152200 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 19:13:15 -0000 https://status.handpoint.com/incident/386372#e27c9b1de8fdd4f8e273bfaf27937f282744b74710fd869726fd4e45965d63c5 Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 19:09:07 -0000 https://status.handpoint.com/incident/386372#56e29ade62137c6b6313b5ed99cc82da925db8848d1879602caca2ff2ec3a705 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 10:16:12 -0000 https://status.handpoint.com/incident/386372#a208eb5ea1ce7fdaba04ad61aadd26f3d96955387b071b97721d5e53ccf1951e Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 09:31:09 -0000 https://status.handpoint.com/incident/386372#1b0add69c0b73374728b340a36f9d95e0444a97be0111dc470a0b41c59ccd977 Altron went down. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 08:24:05 -0000 https://status.handpoint.com/incident/386372#83e2631da585efd50166ee12a971d603862ee45474fdaf0597d4d0b0221e6548 Altron recovered. https://status.handpoint.com/incident/386372 Wed, 19 Jun 2024 08:01:10 -0000 https://status.handpoint.com/incident/386372#2fef75fd4332a89d8d7433873402668f1435ff22357c999b66ef517db3a027c1 Altron went down. https://status.handpoint.com/incident/385909 Tue, 18 Jun 2024 17:30:00 -0000 https://status.handpoint.com/incident/385909#c08c199ac5e0f497fe4a1f24ce5bb054dd6908238324b4d042e3460814a37a67 MasterCard transactions are being processed normally https://status.handpoint.com/incident/385857 Tue, 18 Jun 2024 08:44:08 -0000 https://status.handpoint.com/incident/385857#3c9a79952bb323004b57a9f42346ecdea6b510b6affe9bade919059a74c87631 Altron recovered. https://status.handpoint.com/incident/385857 Tue, 18 Jun 2024 08:02:06 -0000 https://status.handpoint.com/incident/385857#b3511933707ac7b976562e144a5f92b35961b50842f0773501c3169b4e0e3b8a Altron went down. https://status.handpoint.com/incident/385377 Mon, 17 Jun 2024 08:35:28 -0000 https://status.handpoint.com/incident/385377#cf078a9294e0495d30738f6c168c82da82a821fd1e33eafefd2d44e45a068f94 Altron recovered. https://status.handpoint.com/incident/385377 Mon, 17 Jun 2024 08:31:18 -0000 https://status.handpoint.com/incident/385377#0bc72512cff96f2dada597d67ef919a86a980dea01c18958749615e58298add3 Altron went down. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 15:38:08 -0000 https://status.handpoint.com/incident/385077#c0633b15a234d8dbeab3464e75a5c8d16bdfa745e25e8d1f8c40d14f48796ca3 Altron recovered. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 15:11:05 -0000 https://status.handpoint.com/incident/385077#a19a6e76942352bc86267dec7b84a83803695f0c3908c1c4d0d2101ff82b0a8b Altron went down. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 14:57:08 -0000 https://status.handpoint.com/incident/385077#7e85beeaf289a1c705645e5924a6ec58b65302cf193ad91c4f95c925d057f3ba Altron recovered. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 14:51:07 -0000 https://status.handpoint.com/incident/385077#87fb687100a4f4bd0e105989d5e2e2c151a8eb3112616d3a6c86e424af1c615b Altron went down. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 14:37:06 -0000 https://status.handpoint.com/incident/385077#5596044034fc61909fa561ca94da14ca776d7d3d58a68fb378cacfe8066cc0cc Altron recovered. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 14:13:07 -0000 https://status.handpoint.com/incident/385077#f3f3d32e6ac7b3b1b05cbf44365c8e45fdae9add51babd7dc88b9c5ac23961e3 Altron went down. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 13:59:06 -0000 https://status.handpoint.com/incident/385077#616da8b3404f839c3c4f5827b1b26192acfb65ad2ba62ecf54a0652084366112 Altron recovered. https://status.handpoint.com/incident/385077 Sun, 16 Jun 2024 13:00:07 -0000 https://status.handpoint.com/incident/385077#5638efc2d40236eae7afed3dae0c91ed08055535805bd8ec7847530f7ffd874c Altron went down. https://status.handpoint.com/incident/383709 Thu, 13 Jun 2024 09:38:10 -0000 https://status.handpoint.com/incident/383709#79b2de57fe676f36fe0caa269b757dd350931e863f0d884ec35c3cc1d4b464d3 Altron recovered. https://status.handpoint.com/incident/383709 Thu, 13 Jun 2024 09:25:06 -0000 https://status.handpoint.com/incident/383709#bc6ebfe3fd4ad9a4102e3028944d4c14faca696c9b4125abac46fc35d6b3d291 Altron went down. https://status.handpoint.com/incident/383709 Thu, 13 Jun 2024 08:53:10 -0000 https://status.handpoint.com/incident/383709#c18107bc4abfdfd6fcee6305a978c73373099fccdaad12ca0b6a43ec414b3925 Altron recovered. https://status.handpoint.com/incident/383709 Thu, 13 Jun 2024 08:48:07 -0000 https://status.handpoint.com/incident/383709#859254e15759d26f6aa8ad89fd0471be0f9683a7418c14f6171e35c499b7399d Altron went down. https://status.handpoint.com/incident/383252 Wed, 12 Jun 2024 12:24:10 -0000 https://status.handpoint.com/incident/383252#034d0c9c715bf36af1f72163acb4769136e1e41c20251e0909d3819a783537f3 Teya (Saltpay) recovered. https://status.handpoint.com/incident/383252 Wed, 12 Jun 2024 12:17:09 -0000 https://status.handpoint.com/incident/383252#bfb03d3ef4123c44c121f24398662f4ec105ba2fe8e905afa16d2b10386bfb21 Teya (Saltpay) went down. https://status.handpoint.com/incident/382510 Tue, 11 Jun 2024 06:31:05 -0000 https://status.handpoint.com/incident/382510#233a191a1a15b6d2c271570b26937170cf0e6ae797263ba5c5e5397823bf6249 Amex Direct recovered. https://status.handpoint.com/incident/382510 Tue, 11 Jun 2024 03:49:05 -0000 https://status.handpoint.com/incident/382510#414058d8a3f3c3c235959dcdf40ab3d389ec6a1b5e44907a316435026ef61ad7 Amex Direct went down. https://status.handpoint.com/incident/378922 Mon, 03 Jun 2024 22:09:04 -0000 https://status.handpoint.com/incident/378922#3af207e17006d3f61cb9309711fb0d5c96fbce701df37322a2c5056a5f2045d2 Altron recovered. https://status.handpoint.com/incident/378922 Mon, 03 Jun 2024 20:57:13 -0000 https://status.handpoint.com/incident/378922#a2b4c15dfd55bf151567d9c54e78e87f6f800178d245711b396afe3dcf0b1c16 Altron went down. https://status.handpoint.com/incident/373431 Thu, 23 May 2024 02:30:15 -0000 https://status.handpoint.com/incident/373431#0c4954840a58610adb9f20302e836078cb8263f7920cfc8d27e1044848cca3ab Teya (Saltpay) recovered. https://status.handpoint.com/incident/373431 Thu, 23 May 2024 02:21:07 -0000 https://status.handpoint.com/incident/373431#8c6619eb080911cb6cea72440ea2f2683037e8c70031727110a666f51add7d8c Teya (Saltpay) went down. https://status.handpoint.com/incident/372002 Mon, 20 May 2024 09:17:07 -0000 https://status.handpoint.com/incident/372002#d4616169e1a0a4c2a549a99106a6de04b3c10d04fb9820d1d0aa153adf7f5107 Altron recovered. https://status.handpoint.com/incident/372002 Mon, 20 May 2024 09:16:27 -0000 https://status.handpoint.com/incident/372002#d2e17d71cd71986a4d33d63a57e59306a42f355e423ad10fe48cd7f833b2c5d2 Altron went down. https://status.handpoint.com/incident/369110 Tue, 14 May 2024 11:47:00 -0000 https://status.handpoint.com/incident/369110#8829934a76452716ce5ce35bd1c4585c70ff8750199a01ebba86f0086446f161 Our team managed to solve the performance issues that were causing a delay in the synchronization of transactions with the analytics system. We will continue to monitor the system closely. https://status.handpoint.com/incident/369110 Tue, 14 May 2024 09:47:00 -0000 https://status.handpoint.com/incident/369110#3c9bdc74e80d3c57143cd64d308778a1c1589e40370eebe0155ea005d2e18ac9 Our team is investigating a performance issue that is causing a delay in the synchronization of transactions with our analytics system, resulting in transactions not being visible in our transaction feed API and Handpoint App reports for several minutes, or even hours. https://status.handpoint.com/incident/285459 Tue, 14 May 2024 00:45:00 -0000 https://status.handpoint.com/incident/285459#65fd3595c60bcd42e3d4f8214c9c74e6e4e3c39f0d5eaf9c259b6fb871c4935c Our team has identified the cause of the delay and transactions are now being reported without issue. We apologise for any inconvenience caused. https://status.handpoint.com/incident/285459 Mon, 13 May 2024 20:13:00 -0000 https://status.handpoint.com/incident/285459#83c34339f71ebc29ed1b3850f3bf25f741bc563ed2623871dc26ad7a42417d11 We are currently experiencing a delay in our analytics system, causing transaction synchronization issues. Our team is actively investigating the matter. Thank you for your patience. https://status.handpoint.com/incident/359208 Mon, 22 Apr 2024 17:45:10 -0000 https://status.handpoint.com/incident/359208#bb4dd8bf3de03c7ee8a8f58dc29be115f799ab69aba23992c4063a0139279331 Altron recovered. https://status.handpoint.com/incident/359208 Mon, 22 Apr 2024 17:44:06 -0000 https://status.handpoint.com/incident/359208#25f1091f9e183f00680c43465bd518b0aa967947bec8b8bf038e1f628e2bf404 Altron went down. https://status.handpoint.com/incident/358282 Sat, 20 Apr 2024 17:26:08 -0000 https://status.handpoint.com/incident/358282#29a48e93c28b811f0f22c42abadf5acfff00c6e82194452e58c799f5918c519c Teya (Saltpay) recovered. https://status.handpoint.com/incident/358282 Sat, 20 Apr 2024 17:20:06 -0000 https://status.handpoint.com/incident/358282#73cd264cc182cedc41f86587e5f98769b39510478f6976832f7c6df5ded8b031 Teya (Saltpay) went down. https://status.handpoint.com/incident/356536 Wed, 17 Apr 2024 07:26:11 -0000 https://status.handpoint.com/incident/356536#518417ff9002f60aa452d0474ddebcb03754475f3fdfd60a4012eb4d7acbd0a0 Teya (Saltpay) recovered. https://status.handpoint.com/incident/356536 Wed, 17 Apr 2024 02:18:08 -0000 https://status.handpoint.com/incident/356536#463204239ece085d2d0738981bb208be79120bea97d48e3b4fc1c39937987d8a Teya (Saltpay) went down. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:03:42 -0000 https://status.handpoint.com/incident/356053#179d82b5073dd889742123dc4808912a1fd32793f71e87c77f6788c49bd5bdc7 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:03:42 -0000 https://status.handpoint.com/incident/356053#179d82b5073dd889742123dc4808912a1fd32793f71e87c77f6788c49bd5bdc7 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:03:42 -0000 https://status.handpoint.com/incident/356053#179d82b5073dd889742123dc4808912a1fd32793f71e87c77f6788c49bd5bdc7 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:03:42 -0000 https://status.handpoint.com/incident/356053#179d82b5073dd889742123dc4808912a1fd32793f71e87c77f6788c49bd5bdc7 EmerchantPay, Lloyds, Omnipay, and 1 other resource recovered. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:01:41 -0000 https://status.handpoint.com/incident/356053#82a4a77867c604104018d6083c5537f13265f41fc6fe3b1472e983666d72c6c4 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:01:41 -0000 https://status.handpoint.com/incident/356053#82a4a77867c604104018d6083c5537f13265f41fc6fe3b1472e983666d72c6c4 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:01:41 -0000 https://status.handpoint.com/incident/356053#82a4a77867c604104018d6083c5537f13265f41fc6fe3b1472e983666d72c6c4 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/356053 Tue, 16 Apr 2024 02:01:41 -0000 https://status.handpoint.com/incident/356053#82a4a77867c604104018d6083c5537f13265f41fc6fe3b1472e983666d72c6c4 EmerchantPay, Lloyds, Omnipay, and 1 other resource went down. https://status.handpoint.com/incident/354151 Thu, 11 Apr 2024 16:07:07 -0000 https://status.handpoint.com/incident/354151#d2bc46316ae3bac9ca3abdec2587669b968f8170f87bb6c4e0368f001eaa9eaf Altron recovered. https://status.handpoint.com/incident/354151 Thu, 11 Apr 2024 16:03:15 -0000 https://status.handpoint.com/incident/354151#6d65dd080fe35f34ce86e74644778f1634b88efde10295ec855491f94a1df541 Altron went down. https://status.handpoint.com/incident/350752 Thu, 04 Apr 2024 15:00:17 -0000 https://status.handpoint.com/incident/350752#0ac288ba98cc102780740be5a210d3adb610b800a282082452a7ab42c7c39ffc Teya (Saltpay) recovered. https://status.handpoint.com/incident/350752 Thu, 04 Apr 2024 14:58:07 -0000 https://status.handpoint.com/incident/350752#8cbc49985751520f18ec92394fa4d99f3c1f64621aef36f27874c622e402d79b Teya (Saltpay) went down. https://status.handpoint.com/incident/350752 Thu, 04 Apr 2024 14:43:06 -0000 https://status.handpoint.com/incident/350752#7f8f98ba47288627c2d17b7b4740c6edf2f87f059b5e3f4fde067802aeb84d3e Teya (Saltpay) recovered. https://status.handpoint.com/incident/350752 Thu, 04 Apr 2024 09:50:06 -0000 https://status.handpoint.com/incident/350752#08c33b8f431fe84a9023c8ea4b63cad63f13a18381f573372502639961577992 Teya (Saltpay) went down. https://status.handpoint.com/incident/349769 Tue, 02 Apr 2024 17:47:08 -0000 https://status.handpoint.com/incident/349769#c81f1bc61b0c28c713042aa5a8fac005794035ee9ff09faba4ca59ab95f7933d Teya (Saltpay) recovered. https://status.handpoint.com/incident/349769 Tue, 02 Apr 2024 17:37:17 -0000 https://status.handpoint.com/incident/349769#525088fa656e27ebe8d3300a53dbc5f748c9e89bfa28dfa8461a045618d75f4b Teya (Saltpay) went down. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 17:06:07 -0000 https://status.handpoint.com/incident/346633#8a4e4e1569f694a564fcfff95e7be1b28cb1223ac3906304763ffda59532f33a Worldpay/Vantiv recovered. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 16:28:06 -0000 https://status.handpoint.com/incident/346633#db7b5ce1723f5ae88d55770412378ab239e3dc0c79fb85960392f703a929d65f Worldpay/Vantiv went down. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 16:22:07 -0000 https://status.handpoint.com/incident/346633#8869dc9914f15a0e3bc458cd174d110f8dac0c69abfb1539bb67b1d26fc04325 Worldpay/Vantiv recovered. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 16:17:06 -0000 https://status.handpoint.com/incident/346633#4a3f7cd74b3f06e7b54ac4f3a226e51b3802bdba4ca4f74f835f83062fb74dc7 Worldpay/Vantiv went down. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 03:01:05 -0000 https://status.handpoint.com/incident/346633#08ca42c8afc3659e96cf2e0b626b5fed5dec1401f604116010844d0230319338 Teya (Saltpay) recovered. https://status.handpoint.com/incident/346633 Wed, 27 Mar 2024 02:56:08 -0000 https://status.handpoint.com/incident/346633#079eb39112b277ff31bafb291a6b4fc7b892c052b2b189ad8c699515ad2c464c Teya (Saltpay) went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 17:44:06 -0000 https://status.handpoint.com/incident/340738#31e6705cf3245cc3a1438ba787910937236c85bc30c6a1ee832b5b51b244782b Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 16:09:29 -0000 https://status.handpoint.com/incident/340738#08777d8442c56097e71ece3d73479cc26d731a83a80b26f2d7cfb5f62ab91c69 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 15:41:06 -0000 https://status.handpoint.com/incident/340738#d756a76eb5ecf36e4e8c8694f20169e8a8b0a3ddece7d24ccd1fdf390adce32a Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 15:38:22 -0000 https://status.handpoint.com/incident/340738#67c9ebdf026df4834d21f64f7f5976066f3ab81b783e3390d7ae19d068a77626 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 14:47:07 -0000 https://status.handpoint.com/incident/340738#1123caeae767533a928a5c9f94639b33a81d1ea92ef799296603b028da1ac6a8 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 14:41:06 -0000 https://status.handpoint.com/incident/340738#efa8e8788e5e2f042806ad103a9e8aef5227e0237c21175e923653b55cef4b73 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:55:07 -0000 https://status.handpoint.com/incident/340738#428495e50c3b37e2df7a6a4e03be298d534fc309154ee4d5253f732c7cb6f916 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:52:11 -0000 https://status.handpoint.com/incident/340738#65403bdde1d6569fbad5434998b99e8cc4b39d68a6ae6053bf8f19bee5bf696d Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:36:06 -0000 https://status.handpoint.com/incident/340738#995f8d2afa6d970041cbc0b654ada19c5ea5d3682f7b82a736c3b50c95c3e759 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:31:07 -0000 https://status.handpoint.com/incident/340738#108dc35da8781342a2762f4770c0f6a99a773061f94dc116411cd45eba1981c9 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:07:09 -0000 https://status.handpoint.com/incident/340738#381e2e9bb97c3eac5bdc59031e1bac3829d56ebbd87be9eaf1b2bfe173270a9b Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 13:04:07 -0000 https://status.handpoint.com/incident/340738#244d055a69840a9477fe5188375ad3781286c6e7f59393bd90d7be732de5a2b7 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:47:08 -0000 https://status.handpoint.com/incident/340738#9877366e529ce628ad6b7e5ac6728660cd07b04729c4dc3294377d98887cf748 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:40:06 -0000 https://status.handpoint.com/incident/340738#30b7d08c10df3e02d52d4ffaf8172f794c94174bcff9f3a0b3b036c71362ec46 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:24:06 -0000 https://status.handpoint.com/incident/340738#735ab56fb11a6133683f82262ab808c7e53b76125ab3d09f42abe577dad109db Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:21:17 -0000 https://status.handpoint.com/incident/340738#2a2e291660db70a4b4cf5cfa8be399500bd7134e2f2178f134fcc93b7c3bc4a4 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:07:08 -0000 https://status.handpoint.com/incident/340738#af7ca1c42866eda039ac0a5a607df461ff9fd9b53bb6c4939336730a37eb64dc Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 12:01:06 -0000 https://status.handpoint.com/incident/340738#157bfc0fb24e942e40b5931f5c656c3b24273b819a1849a935d21a44e68fccda Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 11:46:07 -0000 https://status.handpoint.com/incident/340738#b3016ec88d808048f389d9c82e767a2906629eafdb656a82997220e36c5a82e4 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 11:28:13 -0000 https://status.handpoint.com/incident/340738#4127ff2043017bdaf3eb5be7a3bee518fac08eee6030a6ec2d29254959832245 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 11:11:06 -0000 https://status.handpoint.com/incident/340738#7b9902a0051efaa27d42cd22cbeca2c5c2a4d46973b7453a013cbc75df0c5fc4 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 11:08:05 -0000 https://status.handpoint.com/incident/340738#55ee808f152b7f9355cc08c780b39892f6f4543ec5085476db286622102216b5 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 10:56:06 -0000 https://status.handpoint.com/incident/340738#a378fab11d001137821e87a35ae596b0e698f9fdcf67d8937ace27147f102bcd Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 10:54:11 -0000 https://status.handpoint.com/incident/340738#e3e0de6862e353bef8d909d5042e3eab73be51e281762ca9dcbb1c13f27dd416 Altron went down. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 10:47:12 -0000 https://status.handpoint.com/incident/340738#e374e7f13a50fd5ab8785300fe52036df53479e3dce978f82343057b9a1dc973 Altron recovered. https://status.handpoint.com/incident/340738 Thu, 14 Mar 2024 10:43:10 -0000 https://status.handpoint.com/incident/340738#59174b649f77f0d76b0cf976e121388edb609788a6fa0539526b70ec73f77afb Altron went down. https://status.handpoint.com/incident/338280 Fri, 08 Mar 2024 23:22:10 -0000 https://status.handpoint.com/incident/338280#8d90608879ff3fc7328e9c026c05b2fd2ae3e065a464687ac0bec61d7d92d675 Teya (Saltpay) recovered. https://status.handpoint.com/incident/338280 Fri, 08 Mar 2024 23:11:13 -0000 https://status.handpoint.com/incident/338280#be1fa1aa518017f41e687cfa16b6cbc30d13c8b9769968ee4ab4de0cc3904be3 Teya (Saltpay) went down. https://status.handpoint.com/incident/329205 Mon, 19 Feb 2024 22:49:11 -0000 https://status.handpoint.com/incident/329205#6eed04cfaac52a2554cd7acfdf4dc52f2d5208149966e6af24abd559cfac28ff Altron recovered. https://status.handpoint.com/incident/329205 Mon, 19 Feb 2024 22:46:21 -0000 https://status.handpoint.com/incident/329205#f14272a6061f8223b36f6b3275fceab53f7cd3d92843715bb50861136624b478 Altron went down. https://status.handpoint.com/incident/327214 Thu, 15 Feb 2024 11:17:11 -0000 https://status.handpoint.com/incident/327214#fa15a8bb98a47fb34ecb96f10f393d7b4d64978321ccac4e832f090e322a4ac9 Teya (Saltpay) recovered. https://status.handpoint.com/incident/327214 Thu, 15 Feb 2024 11:13:13 -0000 https://status.handpoint.com/incident/327214#28004871840c374d48a948595131cee4eb4a8d584bcf0e8a65559885ff814d94 Teya (Saltpay) went down. https://status.handpoint.com/incident/325242 Sun, 11 Feb 2024 09:54:13 -0000 https://status.handpoint.com/incident/325242#93456fe52ef8f5f93c8800a99802121b0a7cf0207dc0787cdb4f8251f0daacf7 Altron recovered. https://status.handpoint.com/incident/325242 Sun, 11 Feb 2024 09:52:11 -0000 https://status.handpoint.com/incident/325242#4c30c43210ac6d0424b6584fd2de2e2d288e1b673810f0b16617a8b7bdb55816 Altron went down. https://status.handpoint.com/incident/305236 Tue, 26 Dec 2023 21:15:10 -0000 https://status.handpoint.com/incident/305236#ce195deadf33cc781ced8335193abbfd9526939ba49afe6906313061df977b41 Altron recovered. https://status.handpoint.com/incident/305236 Tue, 26 Dec 2023 21:11:13 -0000 https://status.handpoint.com/incident/305236#cf8a112e1dc6e5b06c7c2edde9baf7bc879a0ffb52f6a70da011b8e60e61efb1 Altron went down. https://status.handpoint.com/incident/298701 Mon, 11 Dec 2023 14:19:00 -0000 https://status.handpoint.com/incident/298701#687c2fa2392a512d9a6610d37124bd23ea6828a88ce8a718076d7df18b870755 Our team has identified the issue causing metrics from our staging environment to mix with those from the production system. The incident has been resolved https://status.handpoint.com/incident/298701 Mon, 11 Dec 2023 12:31:00 -0000 https://status.handpoint.com/incident/298701#75d8f2dae743e467b4f5cbd8afce216bbc0797e71a717657f6e7f4c16a1885e0 We are currently experiencing an issue where our status page is incorrectly reporting the operational status of our Cloud API service since November 29th. This discrepancy may cause confusion regarding the actual availability and performance of the service. https://status.handpoint.com/incident/297646 Fri, 08 Dec 2023 11:16:07 -0000 https://status.handpoint.com/incident/297646#ac2ea274b3adb809dd92eb1d69ae51d3989f09e0562eb05b4147a2545dd5b6e2 Teya (Saltpay) recovered. https://status.handpoint.com/incident/297646 Fri, 08 Dec 2023 11:07:07 -0000 https://status.handpoint.com/incident/297646#2dd6a23162796c82e759b97bd62f09001f1837824874b98665b27c5b5437e9fb Teya (Saltpay) went down. https://status.handpoint.com/incident/297646 Fri, 08 Dec 2023 10:56:06 -0000 https://status.handpoint.com/incident/297646#d7b3bb4b8f453cc53d0da994ed524e8de2e79c95371388c598df194226a5d9e5 Teya (Saltpay) recovered. https://status.handpoint.com/incident/297646 Fri, 08 Dec 2023 10:45:06 -0000 https://status.handpoint.com/incident/297646#71ab471c6c1a98ef631ab9fd9a03af22f5730bcdca80d61058b0704a845891b0 Teya (Saltpay) went down. https://status.handpoint.com/incident/289941 Mon, 20 Nov 2023 21:10:10 -0000 https://status.handpoint.com/incident/289941#62e2cea8950e72a751ef2e6f865c45b02f9f9531836d7d14a871a1dc0b28a549 Altron recovered. https://status.handpoint.com/incident/289941 Mon, 20 Nov 2023 20:39:16 -0000 https://status.handpoint.com/incident/289941#0519592b990b1687b9fdb9b6525342639386829bb3e720f16d21b7d711a3368c Altron went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 04:59:11 -0000 https://status.handpoint.com/incident/288814#d9cf45ce1837144e39c822a4adf98c68dcdd3c553b93e11dbb01065b54e38fa9 Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 04:50:09 -0000 https://status.handpoint.com/incident/288814#8794f2a3f04341165e2f079b3f12b3b8170efed6dee9d6d1a4569f8b9caf3ade Teya (Saltpay) went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 04:06:06 -0000 https://status.handpoint.com/incident/288814#527081c84863908f582459d38290e7d9c9549d295d8803add149f6b3c4d7f431 Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 03:58:07 -0000 https://status.handpoint.com/incident/288814#e046bb6eed2c9dab462d1ad6e471d906ef1564691cf35e2bd133f5e9f66b88c5 Teya (Saltpay) went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 03:39:12 -0000 https://status.handpoint.com/incident/288814#5dd40c1aac1977147265dbdc8460a2b21a4e61f179388e09f74247ed21c0b5fb Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 03:25:13 -0000 https://status.handpoint.com/incident/288814#b9ee999d919b4d83bc1bf5599f18cc8cbb39662d40ba4d6239449d0f8c130e90 Teya (Saltpay) went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 02:28:07 -0000 https://status.handpoint.com/incident/288814#112db9f56acb0ab81e9121ae8a5f0f0bb8ea490bc4a5b70b50f606e60b3c3941 Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 02:27:13 -0000 https://status.handpoint.com/incident/288814#621696942bd4efb9ffcfde3df65aeae775970ddc9638b4dbc3d9693ff259d6f4 Teya (Saltpay) went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 02:16:13 -0000 https://status.handpoint.com/incident/288814#2d3ec9ba16edf7e7a717703c1250f8de45d8b3b1129e48ededa6c69ce4f6148c Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 01:55:09 -0000 https://status.handpoint.com/incident/288814#ff7ef23790e00189577da5e7e85bee6411b6e3cafed3e64b0d4a810b75e5df67 Teya (Saltpay) went down. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 01:49:11 -0000 https://status.handpoint.com/incident/288814#4bbacbe0459638653df1bc4373841fc515450dbe1d73361e1b2370955b20540e Teya (Saltpay) recovered. https://status.handpoint.com/incident/288814 Sat, 18 Nov 2023 01:40:07 -0000 https://status.handpoint.com/incident/288814#116bca6061ed0a2fd2529585757b8d893d0005e34beeb638702fa26feed13af0 Teya (Saltpay) went down. https://status.handpoint.com/incident/285459 Fri, 10 Nov 2023 23:06:00 -0000 https://status.handpoint.com/incident/285459#88201156b24f36cde18e5416e1b3899f51a8ee1a22e7e34dfb6b7695b6ef617f Our team has already identified the cause of the delay and transactions are now being processed without issues https://status.handpoint.com/incident/285459 Fri, 10 Nov 2023 22:05:00 -0000 https://status.handpoint.com/incident/285459#cc9ebaac44e36e270313b037ebba2456443f0f283fb6e2e1765e0149532d0a1e We are observing a delay in the data intake of our analytics system. The current delay is over an hour. Our team is investigating the cause of this delay. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 17:15:53 -0000 https://status.handpoint.com/incident/283766#1e9236377b8f5f247d25a2b9c5d2bae0c38a192fc3db2c32d15b60312b1c2c7a Interac and TNS recovered. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 17:15:53 -0000 https://status.handpoint.com/incident/283766#1e9236377b8f5f247d25a2b9c5d2bae0c38a192fc3db2c32d15b60312b1c2c7a Interac and TNS recovered. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 17:09:06 -0000 https://status.handpoint.com/incident/283766#4ef8ef4ad148285a821f446f1b238124e0c6170b9685230cd7e48e24dd609143 Interac and TNS went down. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 17:09:06 -0000 https://status.handpoint.com/incident/283766#4ef8ef4ad148285a821f446f1b238124e0c6170b9685230cd7e48e24dd609143 Interac and TNS went down. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 16:44:54 -0000 https://status.handpoint.com/incident/283766#fc325a81a2463104ee3c60c728aedb72c98b5ec9a0649baa23aaabd3153b50cd Interac and TNS recovered. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 16:44:54 -0000 https://status.handpoint.com/incident/283766#fc325a81a2463104ee3c60c728aedb72c98b5ec9a0649baa23aaabd3153b50cd Interac and TNS recovered. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 16:38:56 -0000 https://status.handpoint.com/incident/283766#272ed84506b9e5ed57c45c70bf8e13e29448eece63b961a74fd97084fe6ee21a Interac and TNS went down. https://status.handpoint.com/incident/283766 Tue, 07 Nov 2023 16:38:56 -0000 https://status.handpoint.com/incident/283766#272ed84506b9e5ed57c45c70bf8e13e29448eece63b961a74fd97084fe6ee21a Interac and TNS went down. https://status.handpoint.com/incident/277965 Thu, 26 Oct 2023 14:38:43 -0000 https://status.handpoint.com/incident/277965#edf70942a94bf77b2e3e9cd212a5f47184a7a3807144bc00aaf4647767aa088c Handpoint online/Card Not Present Gateway recovered. https://status.handpoint.com/incident/277965 Thu, 26 Oct 2023 10:05:11 -0000 https://status.handpoint.com/incident/277965#472a5d64db618c0f554ebfbd7af23dce5fdd4200f9f56adac9f271a022c6eef6 Handpoint online/Card Not Present Gateway went down. https://status.handpoint.com/incident/277340 Wed, 25 Oct 2023 07:11:09 -0000 https://status.handpoint.com/incident/277340#843975a01e1086a5fd3b0d1f5f62fbe4c9ab4875481d9801d183f37a1698f442 Altron recovered. https://status.handpoint.com/incident/277340 Wed, 25 Oct 2023 06:26:07 -0000 https://status.handpoint.com/incident/277340#0a6511ae699bb3130fdc12ed8cdb059d280fd5fc0eb0803c3f4599387fe46b2b Altron went down. https://status.handpoint.com/incident/276318 Mon, 23 Oct 2023 03:22:12 -0000 https://status.handpoint.com/incident/276318#b1698986a5cfa02e6862a46dca280a3c4e20d3869657ee78bbd31be0ad8a9509 Teya (Saltpay) recovered. https://status.handpoint.com/incident/276318 Mon, 23 Oct 2023 03:13:07 -0000 https://status.handpoint.com/incident/276318#be7aeb02e6f5af85cf682b470de53ec9eff3fdab796d89acd6a266e33a5371eb Teya (Saltpay) went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 18:17:58 -0000 https://status.handpoint.com/incident/276027#801c170505654c31ee1ea25249f6b9a9c6a464aad245c3a7bbbe79b6bea922c7 Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 18:17:58 -0000 https://status.handpoint.com/incident/276027#801c170505654c31ee1ea25249f6b9a9c6a464aad245c3a7bbbe79b6bea922c7 Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 18:09:53 -0000 https://status.handpoint.com/incident/276027#058b99ce7f8c0399168a9ebb8bd746a44e62c42cb85d9ff0af0369d1b89ea1f8 Interac and TNS went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 18:09:53 -0000 https://status.handpoint.com/incident/276027#058b99ce7f8c0399168a9ebb8bd746a44e62c42cb85d9ff0af0369d1b89ea1f8 Interac and TNS went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 14:31:58 -0000 https://status.handpoint.com/incident/276027#aa4f5ffc4e8668a21143d3a246d0d0e93db913ad40764c74b69b615c29ceefe4 Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 14:31:58 -0000 https://status.handpoint.com/incident/276027#aa4f5ffc4e8668a21143d3a246d0d0e93db913ad40764c74b69b615c29ceefe4 Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 12:49:53 -0000 https://status.handpoint.com/incident/276027#e9cc62aea6ca82b544a188ffc18f27ce06751d8fe176e0faa573e9bd8b75bf73 Interac and TNS went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 12:49:53 -0000 https://status.handpoint.com/incident/276027#e9cc62aea6ca82b544a188ffc18f27ce06751d8fe176e0faa573e9bd8b75bf73 Interac and TNS went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 05:12:56 -0000 https://status.handpoint.com/incident/276027#49c26103413b48821d50cc16013fcfd7aa2265d8450f5f9db208d5b35d159ccc Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 05:12:56 -0000 https://status.handpoint.com/incident/276027#49c26103413b48821d50cc16013fcfd7aa2265d8450f5f9db208d5b35d159ccc Interac and TNS recovered. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 05:08:51 -0000 https://status.handpoint.com/incident/276027#9c2d5242f94070bde9b2dc1fdb3ce8a0ca9716e8b70dbcf375d83938fecdc637 Interac and TNS went down. https://status.handpoint.com/incident/276027 Sun, 22 Oct 2023 05:08:51 -0000 https://status.handpoint.com/incident/276027#9c2d5242f94070bde9b2dc1fdb3ce8a0ca9716e8b70dbcf375d83938fecdc637 Interac and TNS went down. https://status.handpoint.com/incident/274950 Thu, 19 Oct 2023 15:03:46 -0000 https://status.handpoint.com/incident/274950#ecf2872c2ff3e7a924d2546636c5feb0df292db2f9813d84d51c5db31dd91bd9 Handpoint Payments app API recovered. https://status.handpoint.com/incident/274950 Thu, 19 Oct 2023 14:55:43 -0000 https://status.handpoint.com/incident/274950#acceeb926e82a0fbb37b634005279a79154c336f15861b014c95b9524d0cc631 Handpoint Payments app API went down. https://status.handpoint.com/incident/271503 Thu, 12 Oct 2023 00:25:07 -0000 https://status.handpoint.com/incident/271503#4d1276a8d13370a0f3b06442dd8b7952a4ceebf7f8bd020c7e8296270bbe340c Teya (Saltpay) recovered. https://status.handpoint.com/incident/271503 Thu, 12 Oct 2023 00:19:05 -0000 https://status.handpoint.com/incident/271503#5e3512e0d0a505a57a2d3f4a1b5890e8baec4addb62b7a6a8faa8e7f01d23a68 Teya (Saltpay) went down. https://status.handpoint.com/incident/270403 Mon, 09 Oct 2023 21:26:12 -0000 https://status.handpoint.com/incident/270403#30b62e0c89752ba64aac82c37f1149155e631e07b11871361410300ea3852d19 Teya (Saltpay) recovered. https://status.handpoint.com/incident/270403 Mon, 09 Oct 2023 21:17:06 -0000 https://status.handpoint.com/incident/270403#c81e75ed67ed6f090ad995e41ecaa3d73354faf405e440ca38d9ac9105f3a31b Teya (Saltpay) went down. https://status.handpoint.com/incident/265139 Wed, 27 Sep 2023 18:04:16 -0000 https://status.handpoint.com/incident/265139#b863a7fa56524a24b4c03f52cdca09aee58b852e43349536d6fd92842c881c4e Altron recovered. https://status.handpoint.com/incident/265139 Wed, 27 Sep 2023 17:56:07 -0000 https://status.handpoint.com/incident/265139#e47f73993247e30622a424117f8d76ac57063a5b6e0b5fda49ce1ff64406fbf9 Altron went down. https://status.handpoint.com/incident/265139 Wed, 27 Sep 2023 17:11:13 -0000 https://status.handpoint.com/incident/265139#108f5b9e890758b3f064f4a2999db95c3869dbdc2e77d9ac3161ca1facc0f125 Altron recovered. https://status.handpoint.com/incident/265139 Wed, 27 Sep 2023 17:09:06 -0000 https://status.handpoint.com/incident/265139#97097fba0b109ea1d533ffdf291a9d86831c595188e0344641d2b62e69402fa9 Altron went down. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 18:15:40 -0000 https://status.handpoint.com/incident/264668#05820dcbea8a0e6edf7143422fbc8a711143205c9c06430665bb59305bbb2f5b EVO recovered. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 18:07:35 -0000 https://status.handpoint.com/incident/264668#ede7263813e8189b3935b21bf97fa6601b6b94f2870f7517253446bb85e20c4c EVO went down. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 17:51:37 -0000 https://status.handpoint.com/incident/264668#71bbee832be005705fa05990921a676d0a39b16dde62b3e2e74943914aae0acb EVO recovered. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 17:30:36 -0000 https://status.handpoint.com/incident/264668#6ce1faae4875a874ec2ce4cef186e4a3ff07d2b468a9e4d3c03252e8fc23c33c EVO went down. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 17:08:36 -0000 https://status.handpoint.com/incident/264668#38a8870f03d1c8f70cc72b1c4ad10ec3b8ba6cf9f5fdda92c298710c5a2add4b EVO recovered. https://status.handpoint.com/incident/264668 Tue, 26 Sep 2023 16:53:50 -0000 https://status.handpoint.com/incident/264668#3261c7554e8c1b6ed5d2e075d12384c3d99f124c2980a576465562a99726ebfb EVO went down. https://status.handpoint.com/incident/264211 Mon, 25 Sep 2023 20:24:10 -0000 https://status.handpoint.com/incident/264211#5fedda994f292313b7c57905323471b5872636559362a6d24df57f6e901f3135 Altron recovered. https://status.handpoint.com/incident/264211 Mon, 25 Sep 2023 20:22:18 -0000 https://status.handpoint.com/incident/264211#e30c0216270966db324cd1ce8b7e8d39d90377fef83f7f124834422d3de1dda6 Altron went down. https://status.handpoint.com/incident/262225 Thu, 21 Sep 2023 09:02:00 -0000 https://status.handpoint.com/incident/262225#3ee68110d308eda952e6a173618c4debf6795ba6aeae02d247b47fd285f6f0df Handpoint can confirm that connections with the 3-D Secure service for Visa have returned to normal. https://status.handpoint.com/incident/262225 Thu, 21 Sep 2023 08:28:00 -0000 https://status.handpoint.com/incident/262225#1875607c629f3f2187f2b0e9e8ba07e47960074a0ffb9b38f28ceb41c7f65ff0 Our engineers are investigating, and we will provide an update within the next hour. https://status.handpoint.com/incident/261783 Wed, 20 Sep 2023 10:47:09 -0000 https://status.handpoint.com/incident/261783#6fa90e6614dd5cc9f7a04f204423829279e43315b3b50506f24accdc1ad6a6fd Teya (Saltpay) recovered. https://status.handpoint.com/incident/261783 Wed, 20 Sep 2023 10:34:17 -0000 https://status.handpoint.com/incident/261783#b88ab87b89d7eb018c2139e3470117907e3b1d8609a529e7082b4c059b280ee6 Teya (Saltpay) went down. https://status.handpoint.com/incident/259193 Thu, 14 Sep 2023 12:51:09 -0000 https://status.handpoint.com/incident/259193#32e3f068343748eb4bb28288651651bd19f812e1dfbe6ccaff8bd0f947e7649b Altron recovered. https://status.handpoint.com/incident/259193 Thu, 14 Sep 2023 12:33:05 -0000 https://status.handpoint.com/incident/259193#ad48ecb1ca994a939a55815e2096857066bcabf1d6737f2e955dcfc605299c2f Altron went down. https://status.handpoint.com/incident/259193 Thu, 14 Sep 2023 12:26:07 -0000 https://status.handpoint.com/incident/259193#10054372229806c4a64a0cedd404fb66825faa4a8fdb4e5a748a3f8a59b9ce0c Altron recovered. https://status.handpoint.com/incident/259193 Thu, 14 Sep 2023 12:12:06 -0000 https://status.handpoint.com/incident/259193#1685b9ca656ad8435ef5ef58bc3cdbb76bcc90046d1318f190c637b70e1a49e0 Altron went down. https://status.handpoint.com/incident/255822 Wed, 06 Sep 2023 16:12:00 -0000 https://status.handpoint.com/incident/255822#0ccb16fb1244a31a35f8f6d80451bac42d4b6ffeda3661ab7f39c0415d067db4 We have decided to migrate the Cloud API service to another server cluster provided by the same websocket provider which has not experienced any issues in the past year. It should improve the stability of the cloud API moving forward. Our recommendation, if merchants experience connectivity problems, is to perform a restart on both the reader and the POS. This will completely resolve the connectivity issues. https://status.handpoint.com/incident/255822 Wed, 06 Sep 2023 15:02:00 -0000 https://status.handpoint.com/incident/255822#97c3f3de5b5d6d9ad572a4c93397585a3fdea7afa1fe6da4e33387ca24ecbf44 Handpoint is experiencing connectivity issues for those using a cloud integration. A number of transactions are not able to be processed, and we are currently working with our IT teams to solve the problem. https://status.handpoint.com/incident/255512 Wed, 06 Sep 2023 01:32:08 -0000 https://status.handpoint.com/incident/255512#37921b8846dcc7ae7bd0f60793250f924c9a154080079bb5b924bbb6aa727274 Teya (Saltpay) recovered. https://status.handpoint.com/incident/255512 Wed, 06 Sep 2023 01:28:09 -0000 https://status.handpoint.com/incident/255512#010a3a5de2e29f447a87f3ababfe266502ab2aa8cb23816f317c7c8e4af116d8 Teya (Saltpay) went down. https://status.handpoint.com/incident/255437 Tue, 05 Sep 2023 22:57:00 -0000 https://status.handpoint.com/incident/255437#1f4f609fec4bab9a3ee809a2d0fe59ad525c6d8cedd0517aad71aca77268ee05 We can confirm that the issue has been resolved and that cloud transactions can be processed normally. https://status.handpoint.com/incident/255437 Tue, 05 Sep 2023 21:42:00 -0000 https://status.handpoint.com/incident/255437#068a4152f79b94681e01de6423bcad811c28a3fdbab71f880c63f10492bfbea1 Handpoint is experiencing connectivity issues for those using a cloud integration. A number of transactions are not able to be processed, and we are currently working with our IT teams to solve the problem. https://status.handpoint.com/incident/255040 Tue, 05 Sep 2023 01:13:09 -0000 https://status.handpoint.com/incident/255040#2b3dac06aab75a2f85f2373584d4db6be7df093a8e25683c03186a471947f8db Teya (Saltpay) recovered. https://status.handpoint.com/incident/255040 Tue, 05 Sep 2023 00:59:08 -0000 https://status.handpoint.com/incident/255040#7fda76db148e41aec1ec3a07cbaaba07af73f69cb50f57746f3c735d94a7286f Teya (Saltpay) went down. https://status.handpoint.com/incident/254097 Sat, 02 Sep 2023 10:27:07 -0000 https://status.handpoint.com/incident/254097#1d183a627a50bd6ef4f07beae3f10517a2cffad0c522ee396e841929f9b229a6 Teya (Saltpay) recovered. https://status.handpoint.com/incident/254097 Sat, 02 Sep 2023 10:22:11 -0000 https://status.handpoint.com/incident/254097#3ea17626831e16adf883fe0a5ec161dde870c1851fb0e0e78d95302355e9ea1f Teya (Saltpay) went down. https://status.handpoint.com/incident/231454 Wed, 02 Aug 2023 13:24:00 -0000 https://status.handpoint.com/incident/231454#57360bc45348e9704db16946e0c5bce5e97a76720903273fbcb2702ea3e19411 Primary route works, secondary on is under investigation. Transactions are not affected. https://status.handpoint.com/incident/231454 Wed, 02 Aug 2023 13:24:00 -0000 https://status.handpoint.com/incident/231454#57360bc45348e9704db16946e0c5bce5e97a76720903273fbcb2702ea3e19411 Primary route works, secondary on is under investigation. Transactions are not affected.